Pathetic

I brought mum to this hospital today the 9 March 2020 and we are waiting from 6:30am just to get her file ,it is now 9:20am and the file still hasn't arrived as we stand in this line ,I went to the public relations officers office and there is no one there, I have been there 5 times and still no one is there to assist. I called the hospital to speak to management and the person that answered transferred the call but it rings continuously and someone picked up and cut the call.i called back again and no one answers ,is the place a joke ? Speaking to the workers here ,teh yuh have damn care attitude. There is a person that has just passed out and fell on the floor and there was no one to assist ,this totally unethical and unprofessional. This place seems to be a joke really. Absolutely pathetic being a hospital.