Complaint: No Feedback from Bank Regarding Account Hacking on 31 December 2026

Complaint: No Feedback from Bank Regarding Account Hacking on 31 December 2026

On 31 December 2026, my account was compromised in what appears to have been a cyberattack, resulting in unauthorized transactions and financial loss. This matter was reported to the bank immediately, and all required information and documentation were provided to support the investigation.

Despite the seriousness of the incident, I have yet to receive any meaningful feedback, update, or resolution from the bank. It has now been an extended period since the incident was reported, and the ongoing lack of communication is both frustrating and unacceptable.

As a financial institution, the bank has a duty to ensure that adequate information security measures are in place to protect customer accounts from unauthorized access. Furthermore, in cases where such breaches occur, customers should be kept informed throughout the investigation process and provided with timely updates and clear outcomes.

To date, the bank has failed to:

Provide any substantive update on the status of the investigation.

Confirm whether the matter is actively being investigated.

Communicate any steps being taken to trace or recover the lost funds.

Clarify its position regarding liability and reimbur*****t.

This lack of response raises serious concerns about both the bank’s security controls and its commitment to customer service.