Access Bond Application still not accessible.

I am absolutely horrified by the service I received from Hlomele Menziwa and Natasha St Clair-Francis.

In the past I downgraded my Private Bank account due to access being denied at the Bidvest Lounge. So I upgraded again recently and app**** for a credit card to do bridging finance on a single residential property that I have added to my real estate portfolio after I won a bid in an auction. My credit score was 696 and I already have two existing bonds with Standard Bank which I am sure I haven’t skipped a payment on, if there’s one skipped payment it might’ve been by accident. So I was pretty confident that I could get finance due to the fact that for the last 8.5 years I’ve been doing contract work in China and in that period I have purchased two properties with no issues. So I app**** for a credit card and I was issued with no formal application number for a credit card. As a former banker myself I know the process. Instead they offered me a Revolving Credit Plan, on the very first day I asked for a credit card at the end of February. They made no formal offer, instead offered a revolving credit card. I have multiple streams of income and based on my contract expiring at the end of June they stated that my application for the RCP got declined, so I asked what about the credit card because that was my initial request. Hlomele then said the credit card was declined for the same reason.

2) I then said that this is going to cause problems for me, I then app**** for an access bond on my one home loan which had R26000 some odd which I paid over and above my bond payment. It’s going for 3 or more weeks since my request. It should’ve been available last week Saturday already. I needed the liquidity to cover my short term obligations since ABSA has on Friday made an automatic update on the credit card I had with them so I decided to pay the house in cash unbonded. Up until this day the access bond is not available. I needed access to the money to cover this month’s bond payment. At the moment it’s no longer reflecting as available yet the bond payment is only R13211. Is this what Private Banking is? I’m mortified!!! If I can convince ABSA to buy out all my home loans I will it has been a month of high stress because of their poor communication. Natasha took sick leave last week Thursday and Friday when the auction agreement with the attorneys ran out after a month?

The level of unprofessionalism is just unprecedented, I contacted an acquaintance working in the bank who assisted me generously. Can you please get back to me by email or call me on my Chinese number to explain why the access bond still until this very day hasn’t been activated +8618852443347

My credit score is now about to be ruined