Contact lenses not ordered correctly and received after 4 months

Good day

Please note on 18/01/2026 i visited Spec Savers in Lenz Quarter with my daughter. We both had eye tests and ordered glasses. My order included contact lenses which I received only 4 months later (Only collected yesterday 20/05/2026) upon me calling several times asking when my contact lenses will be delivered.

I advised them several times that I have overworn my contact lenses and have no extra pairs available and that my eyes were beginning to trouble me.

The worst thing about this is being told that only trial lenses were ordered (4 months later) !!!!!, when i ask them why my boxes were not ordered i get no clear explanation.

I requested Yolanda from reception to advise the Optometrist to contact me before COB yesterday but even now I have still not received a call from him. I just called again and was told that they do not know why I was not contacted yesterday and that they will give him a message to call me. Is this the service I deserve as a patient of my years for Spec Savers? Is my eyesight not important? I am really frustrated by this service and want something to be done urgently!!!