Zero tolerance.

I’ve ordered online. I didn’t receive my order. I was told the driver was at my gate for 10min no communication from the driver or whatsoever. I called the store they said they won’t be held accountable for ‘my negligence’ No order,no refund. The manager is telling me that he is not in this world to babysit my feelings and orders. I must try and order again,yet I have not received any refund from their side and I was made aware that I won’t get anything.