Spar 2u
Unclaimed Business
|1.3|19 Reviews (last 12 months)|This business does not respond to reviews
Spar 2u
Unclaimed Business
|1.3
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Spar 2u is facing significant dissatisfaction centred on its online ordering app and delivery service. Customers consistently mention payment errors, items being charged but not delivered, and incorrect substitutions without prior consent. A recurring theme is the prolonged refund process, with shoppers reporting weeks of waiting and unresponsive support channels. Drivers are frequently described as unhelpful or unfamiliar with delivery addresses, and stock availability on the app is reported as unreliable. A rare positive experience highlighted proactive communication about substitutions before finalising an order.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-100Unlikely
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|19 Reviews
Sep '25 - Aug '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePL
Palesa L
1 reviews | Active since Jun 2022
26 May 2026, 17:08
Zero tolerance.
I’ve ordered online. I didn’t receive my order. I was told the driver was at my gate for 10min no communication from the driver or whatsoever. I called the store they said they won’t be held accountable for ‘my negligence’ No order,no refund. The manager is telling me that he is not in this world to babysit my feelings and orders. I must try and order again,yet I have not received any refund from their side and I was made aware that I won’t get anything.
Helpful (0)
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Palesa L
1 reviews | Active since Jun 2022
26 May 2026, 17:08
Zero tolerance.
I’ve ordered online. I didn’t receive my order. I was told the driver was at my gate for 10min no communication from the driver or whatsoever. I called the store they said they won’t be held accountable for ‘my negligence’ No order,no refund. The manager is telling me that he is not in this world to babysit my feelings and orders. I must try and order again,yet I have not received any refund from their side and I was made aware that I won’t get anything.
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Andrea M
1 reviews | Active since Mar 2018
28 Apr 2026, 14:37
Spar 2U app not working AGAIN!!!!!!!!
The Spar 2u app is acting up again, it keeps giving a error message when you try to make the payment it's a weekly thing here. We only have a Spar in our little Town and we rely on the app. Thank goodness they are building a Checkers here one they are open I will never buy from Spar again!!!!!!!
Helpful (0)
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Andrea M
1 reviews | Active since Mar 2018
28 Apr 2026, 14:37
Spar 2U app not working AGAIN!!!!!!!!
The Spar 2u app is acting up again, it keeps giving a error message when you try to make the payment it's a weekly thing here. We only have a Spar in our little Town and we rely on the app. Thank goodness they are building a Checkers here one they are open I will never buy from Spar again!!!!!!!
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Replies (0)JC
Juliet C
1 reviews | Active since Oct 2025
1 Apr 2026, 19:32
Spar 2u app is a pathetic
The Spar 2U app is a sham!!!! Basic goods like bread and sunlight liquid is out of stock permanently. I order large items and get the smaller versions. I have credits due for items I purchased that was out of stock since December 2025. I reported this matter several times, and each time I am told it will be resolved in 24hrs. The drivers book the items as delivered, but the order is still sitting at the store awaiting delivery. I am tired of calling and complaining to Spar. I have cancer and are bed ridden most days, I only expect to get good service from an international retailer who makes billions monthly. I am done with Spar and the stupid app that never updates past processing orders, and the driver can't be tracked either. Spar can learn from the Checkers 60 app.
Helpful (0)
|Replies (0)JC
Juliet C
1 reviews | Active since Oct 2025
1 Apr 2026, 19:32
Spar 2u app is a pathetic
The Spar 2U app is a sham!!!! Basic goods like bread and sunlight liquid is out of stock permanently. I order large items and get the smaller versions. I have credits due for items I purchased that was out of stock since December 2025. I reported this matter several times, and each time I am told it will be resolved in 24hrs. The drivers book the items as delivered, but the order is still sitting at the store awaiting delivery. I am tired of calling and complaining to Spar. I have cancer and are bed ridden most days, I only expect to get good service from an international retailer who makes billions monthly. I am done with Spar and the stupid app that never updates past processing orders, and the driver can't be tracked either. Spar can learn from the Checkers 60 app.
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Replies (0)SJ
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Lindelwa N
1 reviews | Active since Feb 2011
4 Mar 2026, 16:38
SPAR2U couldn't satisfy half my order and didn't even have the decency to inform me!!
I order at Spar Kasselvlei via SPAR2U and they couldn't satisfy half my order and now call centre is saying my refund will take over 7 working days to process!! What makes me more angry is that when I tip delivery, it is based on the size of the order and what I deem fair! SO, to find that half of my delivery was not satisfied makes me super angry!! This was a delivery meant for my daughter who stays in a different province than me and I am very disappointed in this service in spoiling what was meant to be a special delivery of goodies to her!
Helpful (0)
|Replies (0)LN
Lindelwa N
1 reviews | Active since Feb 2011
4 Mar 2026, 16:38
SPAR2U couldn't satisfy half my order and didn't even have the decency to inform me!!
I order at Spar Kasselvlei via SPAR2U and they couldn't satisfy half my order and now call centre is saying my refund will take over 7 working days to process!! What makes me more angry is that when I tip delivery, it is based on the size of the order and what I deem fair! SO, to find that half of my delivery was not satisfied makes me super angry!! This was a delivery meant for my daughter who stays in a different province than me and I am very disappointed in this service in spoiling what was meant to be a special delivery of goodies to her!
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Replies (0)SD
Shane D
1 reviews | Active since Jan 2026
27 Jan 2026, 10:58
Spar2u - shocking service/ treatment
I purchased goods on the Spar2u app on the 10th of January for just under R400. The payment went off my account but according to the Spar2u app payment interface, the payment was not successful. I have been to Eastmans Spar in Virginia, Durban North no less than 5 times to try and get this resolved - 17 days later it remains unresolved. My bank says that the money is in Spars account and they need to refund it. I have been told for the past 2 weeks that the money is being refunded to no avail. I will certainly never use the Spar2u app again, not because of the obvious glitch (I understand glitches do happen) but rather, because of the dreadful manner in which Spar has managed this issue. What dreadful service for a customer that averages around 15k/ month spend with your organisation.
Helpful (0)
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Shane D
1 reviews | Active since Jan 2026
27 Jan 2026, 10:58
Spar2u - shocking service/ treatment
I purchased goods on the Spar2u app on the 10th of January for just under R400. The payment went off my account but according to the Spar2u app payment interface, the payment was not successful. I have been to Eastmans Spar in Virginia, Durban North no less than 5 times to try and get this resolved - 17 days later it remains unresolved. My bank says that the money is in Spars account and they need to refund it. I have been told for the past 2 weeks that the money is being refunded to no avail. I will certainly never use the Spar2u app again, not because of the obvious glitch (I understand glitches do happen) but rather, because of the dreadful manner in which Spar has managed this issue. What dreadful service for a customer that averages around 15k/ month spend with your organisation.
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Replies (0)ND
Nicole D
1 reviews | Active since Jan 2021
25 Jan 2026, 16:00
SPAR PALM GROVE BAD NEWS
So I ordered online with Spar2u palm grove branch. They got the payment at 13:10 , the timeslot THEY gave me was for 14:00 -15:00 and still no order arrived.. it's still in progress at this 15:54... And please SPAR don't ever advertise something that you never ever have stock of...
Helpful (0)
|Replies (2)ND
Nicole D
1 reviews | Active since Jan 2021
25 Jan 2026, 16:00
SPAR PALM GROVE BAD NEWS
So I ordered online with Spar2u palm grove branch. They got the payment at 13:10 , the timeslot THEY gave me was for 14:00 -15:00 and still no order arrived.. it's still in progress at this 15:54... And please SPAR don't ever advertise something that you never ever have stock of...
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Replies (2)IN
Itumeleng N
1 reviews | Active since Apr 2023
13 Jan 2026, 11:58
Disappointed
I tried the app for the first time in December, and I must say I’m not happy. On the day I placed my order they didn’t have a driver to deliver. I asked to cancel my order and asked for refund. It’s 3weeks later and haven’t received my money.
Helpful (0)
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Itumeleng N
1 reviews | Active since Apr 2023
13 Jan 2026, 11:58
Disappointed
I tried the app for the first time in December, and I must say I’m not happy. On the day I placed my order they didn’t have a driver to deliver. I asked to cancel my order and asked for refund. It’s 3weeks later and haven’t received my money.
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