Sona's Beauty and Laser
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Sona's Beauty and Laser
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sam M
1 reviews | Active since Jun 2021
24 Dec 2025, 06:56
Attitude bad service from Sona herself
I booked for R210 set paid deposit, got there on time then I added some foil on my nails which I had to add R30 on each finger,after a day tips broke I spoke to Sona the owner of the salon she ignored my measages for 3days then on a Monday texted her again she responded as if she didn’t understand the language gave me attitude she asked who did my nails and gave me a very late slot to come so my nails I told her I’m working I cannot make it to that time she told me she cannot arrange anything for me FESTIVE CLIENTS PAID as if I did my nails for free till today she has done nothing but to tell me I’ve already paid so what.
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Sam M
1 reviews | Active since Jun 2021
24 Dec 2025, 06:56
Attitude bad service from Sona herself
I booked for R210 set paid deposit, got there on time then I added some foil on my nails which I had to add R30 on each finger,after a day tips broke I spoke to Sona the owner of the salon she ignored my measages for 3days then on a Monday texted her again she responded as if she didn’t understand the language gave me attitude she asked who did my nails and gave me a very late slot to come so my nails I told her I’m working I cannot make it to that time she told me she cannot arrange anything for me FESTIVE CLIENTS PAID as if I did my nails for free till today she has done nothing but to tell me I’ve already paid so what.
0
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Simona M
1 reviews | Active since Dec 2025
23 Dec 2025, 14:02
Dissatisfaction
Please do not be misled by the advertised prices. I contacted the salon owner and made a booking on 4 December 2025 for an appointment scheduled at 9:00 AM on 23 December 2025, for which I paid a R200 deposit. Upon arrival for my appointment, I was only assisted at 10:12 AM, more than an hour later. The initial nail technician did not shape my nails correctly, resulting in an uneven finish. When I raised this concern with the owner, she stated that she could not see any issue. A second technician attempted to correct the shape but appeared inexperienced, as she mentioned that her primary role was doing eyebrows. Eventually, a third nail technician assisted in correcting the set, despite not being the one who originally started the service. At the till, while paying the outstanding balance of R230, the owner forcefully took R300 from my hand. When my husband approached the gate to calmly seek clarification, the owner immediately began shouting and screaming before he could speak. It was also evident that multiple clients with appointments and paid deposits were left waiting for extended periods before being assisted. The service was disorganised, with repeated requests for client names, confusion about booked services, and unprofessional treatment of staff, who were spoken to as though they were *************. Overall, the experience was extremely disappointing due to poor service delivery, lack of professionalism, and an unacceptable attitude from management.
Helpful (0)
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Simona M
1 reviews | Active since Dec 2025
23 Dec 2025, 14:02
Dissatisfaction
Please do not be misled by the advertised prices. I contacted the salon owner and made a booking on 4 December 2025 for an appointment scheduled at 9:00 AM on 23 December 2025, for which I paid a R200 deposit. Upon arrival for my appointment, I was only assisted at 10:12 AM, more than an hour later. The initial nail technician did not shape my nails correctly, resulting in an uneven finish. When I raised this concern with the owner, she stated that she could not see any issue. A second technician attempted to correct the shape but appeared inexperienced, as she mentioned that her primary role was doing eyebrows. Eventually, a third nail technician assisted in correcting the set, despite not being the one who originally started the service. At the till, while paying the outstanding balance of R230, the owner forcefully took R300 from my hand. When my husband approached the gate to calmly seek clarification, the owner immediately began shouting and screaming before he could speak. It was also evident that multiple clients with appointments and paid deposits were left waiting for extended periods before being assisted. The service was disorganised, with repeated requests for client names, confusion about booked services, and unprofessional treatment of staff, who were spoken to as though they were *************. Overall, the experience was extremely disappointing due to poor service delivery, lack of professionalism, and an unacceptable attitude from management.
0
Replies (0)AV
Amsha V
1 reviews | Active since Dec 2022
23 Sept 2025, 11:53
WORST EXPERIENCE AT Sona’s Beauty & Laser!!!
Not even worth the one star! I had a very disappointing experience at Sona’s Beauty & Laser, largely due to the unprofessional conduct of Avashni. From the moment I interacted with her, she came across as rude, dismissive, and completely lacking in basic customer service skills. Her attitude was not only unwelcoming but also made the entire experience uncomfortable. She’s shallow, unrefined, and completely out of her depth in a role that demands professionalism and awareness. In addition to her poor behavior, she seemed inexperienced and unqualified for the role she was in. There was no effort to communicate clearly, provide reassurance, or make the treatment feel professional. Her overall manner and lack of courtesy were a complete turnoff and left me questioning the standards of this salon. I would not recommend this place based on my experience, and I hope the management takes steps to address the quality of service and staff training. Avashni’s conduct was a total reflection of poor training, poor character, and a complete disregard for the customer experience. It’s astonishing that someone like this is employed in a customer-facing role. AVOID this place at all costs!!! There is nothing relaxing, welcoming, or professional about it — especially if you have the misfortune of dealing with Avashni. I’ve also heard from the nail technicians that Avashni is consistently unprofessional and rude in her interactions with them. This place was a total disappointment—disorganized and chaotic, made worse by Avashni, who was extremely rude and clearly lacks basic customer service skills and professionalism! This business should be shut down!!! Filthy AF! Noleen, who did my eyebrows, was very rough during the threading process—it felt as though she was pulling at my skin rather than just the hair.
Helpful (0)
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Amsha V
1 reviews | Active since Dec 2022
23 Sept 2025, 11:53
WORST EXPERIENCE AT Sona’s Beauty & Laser!!!
Not even worth the one star! I had a very disappointing experience at Sona’s Beauty & Laser, largely due to the unprofessional conduct of Avashni. From the moment I interacted with her, she came across as rude, dismissive, and completely lacking in basic customer service skills. Her attitude was not only unwelcoming but also made the entire experience uncomfortable. She’s shallow, unrefined, and completely out of her depth in a role that demands professionalism and awareness. In addition to her poor behavior, she seemed inexperienced and unqualified for the role she was in. There was no effort to communicate clearly, provide reassurance, or make the treatment feel professional. Her overall manner and lack of courtesy were a complete turnoff and left me questioning the standards of this salon. I would not recommend this place based on my experience, and I hope the management takes steps to address the quality of service and staff training. Avashni’s conduct was a total reflection of poor training, poor character, and a complete disregard for the customer experience. It’s astonishing that someone like this is employed in a customer-facing role. AVOID this place at all costs!!! There is nothing relaxing, welcoming, or professional about it — especially if you have the misfortune of dealing with Avashni. I’ve also heard from the nail technicians that Avashni is consistently unprofessional and rude in her interactions with them. This place was a total disappointment—disorganized and chaotic, made worse by Avashni, who was extremely rude and clearly lacks basic customer service skills and professionalism! This business should be shut down!!! Filthy AF! Noleen, who did my eyebrows, was very rough during the threading process—it felt as though she was pulling at my skin rather than just the hair.
0
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