Ongoing inverter fault not resolved – still being charged call-out fees

I am extremely disappointed with the service I have received from Solar Advice and their contractors, G4 Contractors.

For a long period my inverter has been experiencing a fault where it repeatedly goes off grid. G4 Contractors have been sent out multiple times to “fix” the problem and I have been charged call-out fees each time, yet the issue has never been resolved.

The inverter was eventually removed and sent to Deye for repair. After it was returned and reinstalled, the situation has actually become worse than before. The unit continues to go off grid.

This morning at 2am I was woken up by the inverter alarm because the battery had been completely depleted to 0%, as the system was only running on battery. This is extremely concerning and has also caused my electricity usage to increase significantly because the battery constantly needs to recharge.

I have escalated the matter to Natalie at Solar Advice as well as Adele at G4 Contractors, but communication has been poor and I am still being asked to pay additional call-out fees, despite the fact that the original issue has never been resolved.

At this point:

The fault remains unresolved

I have paid multiple call-out fees

The system is performing worse than before the inverter was sent for repair

Communication and service have been extremely disappointing

I am now requesting that Solar Advice and G4 Contractors properly diagnose and resolve the root cause of this issue without charging further call-out fees.

This situation is unacceptable and I expect this matter to be resolved urgently.