My name is Linda Ngambu

My name is Linda Ngambu. I bought shoes at Socrati Mall of Africa in November 2024. Whenni cleaned my shoes, the paint came off. I took them back. I was referred to the policy and Nicole. The cleaned shoe came back in an extremely poor quality. I refused to take them. I was told that Nicole would call me back. Upto date I have not received any call from her. The products that they are selling are in poor quality but the price is expensive. I want a new shoe or my money back. What is also surprising about Socrati personnel, in no one wants to take responsibility, and everything is sent to this one person who seems to be ******** about ppl matters.