Snowflake
1.6|54 reviews
Responds in 19 hours 27 min
JC
John C
1 reviews | Active since Member
06 Apr 2026, 12:27
Shrinkflation - Very disappointing for a great product!
SHRINK FLATION. Where a full PnP standard 12 cup cake baking tray would accommodate a packed of Snowflake "too fresh to flop easy mix - ****in mix" we are now only able to obtain 8 out of the 12 cups on the tray. Very disappointing and all for ensuring that the marketing targets are met. This will be the last time I invest in this product, which is a fantastic product and has served the community well for a number of years.
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Replies (1)Snowflake's replyOfficial
07 Apr 2026, 11:55Good day John,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Best regards,
Snowflake's reply07 Apr 2026, 11:55
Official
Good day John,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Best regards,