Smartgadgets139
1|3 reviews
wC
w C
1 reviews | Active since Member
21 Jun 2021, 10:19
Avoid smartgadget139 like the plague
I found a laptop on Gumtree and email them. Was told the item is available. I drove from plumstead to brackenfell to purchase the item. The service was below standard as my questions aroung graphics and processor speed were not convincingly answered. On my way home Gary phoned me to tell me that the unit I paid for was sold and that I must return it. It turns out that his salesman charged me for the 1tb unit and supplied me with the lower spec unit. (Didn't know his stock) I decided to return the unit and not buy the other unit. I then asked Gary about reimbursing me for my time and fuel I used and he refused. Even denying it was their mistake. Avoid this ****hole and buy from a reputable shop. I always choose to support small companies but this arrogant ah changed my mind. I then drove to Strand and bought a better unit, with assistance from knowledgeable staff that not only know their product but customer service as well. Call Dawid at Essential IT Solutions. 0218534790
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Replies (1)Smartgadgets139 's replyOfficial
21 Jun 2021, 12:32Hi Wesley, we would like to extend to you our most sincere apologies regarding the inconvenience and unsatisfactory service you experienced with us.
However, please note that we are 100% dedicated to complete client satisfaction and that is why we mentioned that you paid too much for the laptop you purchased and gave you the option to take the cheaper laptop with the cash difference that we would refund you, with response you said that you needed time to think about it because the laptop you purchased already had Microsoft Office 2019 pre-installed that came with no cost seeing that we sell it separately, it also had more RAM than the one you originally enquired about, eventually you chose for a refund which we granted without any issue.
It also came to our knowledge that our salesman answered your questions responsively and recommended you a laptop with a Solid State Drive as it would be the best performance for the work you are using it for, you acknowledged that it does not fit in your budget.
We are sorry to lose you as a customer due to a misunderstanding from both sides.
Kind Regards
SmartGadgets139
However, please note that we are 100% dedicated to complete client satisfaction and that is why we mentioned that you paid too much for the laptop you purchased and gave you the option to take the cheaper laptop with the cash difference that we would refund you, with response you said that you needed time to think about it because the laptop you purchased already had Microsoft Office 2019 pre-installed that came with no cost seeing that we sell it separately, it also had more RAM than the one you originally enquired about, eventually you chose for a refund which we granted without any issue.
It also came to our knowledge that our salesman answered your questions responsively and recommended you a laptop with a Solid State Drive as it would be the best performance for the work you are using it for, you acknowledged that it does not fit in your budget.
We are sorry to lose you as a customer due to a misunderstanding from both sides.
Kind Regards
SmartGadgets139
Best regards,
Smartgadgets139 's reply21 Jun 2021, 12:32
Official
Hi Wesley, we would like to extend to you our most sincere apologies regarding the inconvenience and unsatisfactory service you experienced with us.
However, please note that we are 100% dedicated to complete client satisfaction and that is why we mentioned that you paid too much for the laptop you purchased and gave you the option to take the cheaper laptop with the cash difference that we would refund you, with response you said that you needed time to think about it because the laptop you purchased already had Microsoft Office 2019 pre-installed that came with no cost seeing that we sell it separately, it also had more RAM than the one you originally enquired about, eventually you chose for a refund which we granted without any issue.
It also came to our knowledge that our salesman answered your questions responsively and recommended you a laptop with a Solid State Drive as it would be the best performance for the work you are using it for, you acknowledged that it does not fit in your budget.
We are sorry to lose you as a customer due to a misunderstanding from both sides.
Kind Regards
SmartGadgets139
However, please note that we are 100% dedicated to complete client satisfaction and that is why we mentioned that you paid too much for the laptop you purchased and gave you the option to take the cheaper laptop with the cash difference that we would refund you, with response you said that you needed time to think about it because the laptop you purchased already had Microsoft Office 2019 pre-installed that came with no cost seeing that we sell it separately, it also had more RAM than the one you originally enquired about, eventually you chose for a refund which we granted without any issue.
It also came to our knowledge that our salesman answered your questions responsively and recommended you a laptop with a Solid State Drive as it would be the best performance for the work you are using it for, you acknowledged that it does not fit in your budget.
We are sorry to lose you as a customer due to a misunderstanding from both sides.
Kind Regards
SmartGadgets139
Best regards,