paying every month for something i never used

good day people this company phoned me to join there policy a year ago and with the policy they told me it covers a lot of stuff and they deliver within the week and they do call outs to repair your vehicle etc after 1 year i had a small stratch and dent on my vehicle i phone the stracth and dent people .now when i claim they give me a claim number and i must send my vehicle by two panel beaters which will give a quotation on the vehicle i did all that i have been waiting now for over two weeks for a respond from these people then finally i was fed up and i sent a email to them to cancel my policy cause they don't keep to there word i wouldn't advice anyone to take this policy cause its utterly shit and this company only good for debiting money i want a refund from this company cause they wasted my time driving around phoning them and they seem like a scam to me now sincing they took my money and they didn't help me the way they promised