From a user's perspective

Any product is only as good as the after sales service and user information it offers its clients. This is especially true of multimedia equipment that is rich in features and the latest technology. I found it disappointing that my SmartNavi did not come with a User Manual to explain the multitude of functions and settings available on the unit. I also expected the vendor, or installation technician, to be more forthcoming with advice and user information. I confess to be a demanding customer. When I returned with my questions and snag list after the first week of use, I found Messrs SmartMultimedia most accommodating to listen and help me with my queries. Please allow me to thank Kobus, the senior technicain, personally for taking time to introduce me to many of the functions and settings I never knew existed. He is extremely kind and knowledgeable. The SmartNavi is a high-end product that is both attractive and rich in features. It is only useful, however, to those who know how to operate it and know what it can do.