TvdW
Thomas van der Walt
1 reviews | Active since Apr 2012
30 Apr 2026, 09:35
Bad quality Sloom bed base
Do not buy the bed base. It is bad quality and the customer service is even worse. The only way the contact them is by email. I emailed them and they rep****, basically telling me to prove to them what I claim to be wrong with it. No follow up and no call.
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Sloom's replyOfficial
30 Apr 2026, 17:47Dear Tommie, thank you for your feedback.We are sorry to hear about the issues you experienced. We requested photos so our team could activate your 2-year guarantee and determine the quickest way to repair or replace the parts for you at no cost. We apologise if our request came across as needing "proof"; our goal was simply to diagnose the issue.We haven't received a response to our initial email yet, but we are eager to make this right. Please check your inbox so we can resolve this for you. You are also more than welcome to give us a call; our team is available to help over the phone during standard business hours.Warm regards, Sloom
Best regards,
Sloom's reply30 Apr 2026, 17:47
Official
Dear Tommie, thank you for your feedback.We are sorry to hear about the issues you experienced. We requested photos so our team could activate your 2-year guarantee and determine the quickest way to repair or replace the parts for you at no cost. We apologise if our request came across as needing "proof"; our goal was simply to diagnose the issue.We haven't received a response to our initial email yet, but we are eager to make this right. Please check your inbox so we can resolve this for you. You are also more than welcome to give us a call; our team is available to help over the phone during standard business hours.Warm regards, Sloom
Best regards,