Silverlakes Arc
Unclaimed Business
|3.7|3 Reviews (last 12 months)|This business does not respond to reviews
Silverlakes Arc
Unclaimed Business
|3.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
3.7|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 07:56
ARC Silverlakes kept our vehicle for seven months, handed it back twice with obvious damages still unrepaired, left us without a car the entire time, and refused accountability — costing us at least R100,000 in lost value.
Our ****** Toyota was sent to ARC Silverlakes in July 2025 for repairs. What should have taken two to three months dragged out to almost seven months due to repeated quality control failures and poor management. Twice the vehicle was handed over to us with obvious damages not repaired — once in November and again in January — forcing us to return it each time. These repeated handovers and returns directly impacted the extended delay and demonstrated a shocking lack of quality control. During collection, Lashane le Roux assisted us, but she had no authority to resolve the issues. Later, James phoned on management’s behalf and stated that directors do not engage directly with clients, even when serious service failures occur. He also seemed to have no authority to address the issue apropriately. I also reached out to Deon Kock, but he never even responded. The result: We only received the car in 2026, and because of the delay we lost at least R100,000 — if not more — in value when selling a 2025 model a year later. We had an offer in November to sell the vehicle, but had to return it for the damages not fixed. On top of this, we had to function without a vehicle for nearly seven months, which created significant disruption and inconvenience in our daily lives. This experience demonstrates unacceptable workmanship, inadequate quality control, poor communication, and a complete lack of accountability from management. As someone with decades of senior leadership experience, I find it astonishing that directors refuse to engage when client service collapses. ARC Silverlakes failed us at every stage. Based on this experience, I cannot recommend them to anyone.
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 07:56
ARC Silverlakes kept our vehicle for seven months, handed it back twice with obvious damages still unrepaired, left us without a car the entire time, and refused accountability — costing us at least R100,000 in lost value.
Our ****** Toyota was sent to ARC Silverlakes in July 2025 for repairs. What should have taken two to three months dragged out to almost seven months due to repeated quality control failures and poor management. Twice the vehicle was handed over to us with obvious damages not repaired — once in November and again in January — forcing us to return it each time. These repeated handovers and returns directly impacted the extended delay and demonstrated a shocking lack of quality control. During collection, Lashane le Roux assisted us, but she had no authority to resolve the issues. Later, James phoned on management’s behalf and stated that directors do not engage directly with clients, even when serious service failures occur. He also seemed to have no authority to address the issue apropriately. I also reached out to Deon Kock, but he never even responded. The result: We only received the car in 2026, and because of the delay we lost at least R100,000 — if not more — in value when selling a 2025 model a year later. We had an offer in November to sell the vehicle, but had to return it for the damages not fixed. On top of this, we had to function without a vehicle for nearly seven months, which created significant disruption and inconvenience in our daily lives. This experience demonstrates unacceptable workmanship, inadequate quality control, poor communication, and a complete lack of accountability from management. As someone with decades of senior leadership experience, I find it astonishing that directors refuse to engage when client service collapses. ARC Silverlakes failed us at every stage. Based on this experience, I cannot recommend them to anyone.
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2025, 15:12
Thank you for Oustanding Service!
Lashane and Quinten, I just wanted to take a moment to express my heartfelt thanks for the exceptional service you provided after my minor motor vehicle incident. You treated my car as if it were brand new, even though she's almost 10 years old! I truly appreciate the care and attention to detail you both demonstrated. I’ve never encountered such outstanding service and workmanship from a panel beater before. It made a stressful situation so much easier to handle. A big shout-out to #DiscoveryInsure for having such an amazing panel beater on their list of approved service providers! You both are a testament to the quality and professionalism that reflects well on your brand and the industry. Thanks again for everything!
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2025, 15:12
Thank you for Oustanding Service!
Lashane and Quinten, I just wanted to take a moment to express my heartfelt thanks for the exceptional service you provided after my minor motor vehicle incident. You treated my car as if it were brand new, even though she's almost 10 years old! I truly appreciate the care and attention to detail you both demonstrated. I’ve never encountered such outstanding service and workmanship from a panel beater before. It made a stressful situation so much easier to handle. A big shout-out to #DiscoveryInsure for having such an amazing panel beater on their list of approved service providers! You both are a testament to the quality and professionalism that reflects well on your brand and the industry. Thanks again for everything!
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2024, 05:19
Excellent, pity about the deduction of the 5th star....
From what I can see, excellent job done on my car. The only reason I deducted the 5th star was in the beginning phase of the job, I found it very difficult to communicate with them because they are so busy, it was difficult to get to speak to someone or get calls returned, but once the job commenced, communication improved, apart from that, excellent high quality service provider.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2024, 05:19
Excellent, pity about the deduction of the 5th star....
From what I can see, excellent job done on my car. The only reason I deducted the 5th star was in the beginning phase of the job, I found it very difficult to communicate with them because they are so busy, it was difficult to get to speak to someone or get calls returned, but once the job commenced, communication improved, apart from that, excellent high quality service provider.
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Anonymous
1 reviews | Active since Jan 2020
10 Jun 2024, 17:17
My car came back with EPC light on and they are liers.
Silverlakes ARC, is a useless ****mers who works with insurance companies because of their accreditation. I still wonder how they got to work with brands such as VW and Benz. I had the worst of experience ever, they took 4 weeks to fix a Polo tsi rear bumber, and took my car for diagnostic for what only them and God knows why. My car had no mechanical issues when I left the car with them and now my car has EPC light on and it has lost power. They claim that they never worked on the engine , but they took my car for diagnostic...if they did not work on my engine why did they take it to audi center Hatfield for diagnostic? Now they do not want to admit they fiddled with my car. PLEASE DO NOT TAKE YOUR CAR TO THESE LOUSY ****MERS.
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Anonymous
1 reviews | Active since Jan 2020
10 Jun 2024, 17:17
My car came back with EPC light on and they are liers.
Silverlakes ARC, is a useless ****mers who works with insurance companies because of their accreditation. I still wonder how they got to work with brands such as VW and Benz. I had the worst of experience ever, they took 4 weeks to fix a Polo tsi rear bumber, and took my car for diagnostic for what only them and God knows why. My car had no mechanical issues when I left the car with them and now my car has EPC light on and it has lost power. They claim that they never worked on the engine , but they took my car for diagnostic...if they did not work on my engine why did they take it to audi center Hatfield for diagnostic? Now they do not want to admit they fiddled with my car. PLEASE DO NOT TAKE YOUR CAR TO THESE LOUSY ****MERS.
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Anonymous
1 reviews | Active since Jan 2020
7 Jun 2024, 10:19
Silverlakes Arc- AVOID THIS REPAIR CENTRE
Worse service ever. Never allow your insurance to take your car to Silver Lakes ARC. The service is poor. Quality checks are not properly done. When I was called for collection , I could see major defects on the vehicle. Mind you I am a lady. That repair Centre is a no, no . They are fixing my car there since January 2024.
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Anonymous
1 reviews | Active since Jan 2020
7 Jun 2024, 10:19
Silverlakes Arc- AVOID THIS REPAIR CENTRE
Worse service ever. Never allow your insurance to take your car to Silver Lakes ARC. The service is poor. Quality checks are not properly done. When I was called for collection , I could see major defects on the vehicle. Mind you I am a lady. That repair Centre is a no, no . They are fixing my car there since January 2024.
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