Hermine S

ARC Silverlakes kept our vehicle for seven months, handed it back twice with obvious damages still unrepaired, left us without a car the entire time, and refused accountability — costing us at least R100,000 in lost value.

Our ****** Toyota was sent to ARC Silverlakes in July 2025 for repairs. What should have taken two to three months dragged out to almost seven months due to repeated quality control failures and poor management. Twice the vehicle was handed over to us with obvious damages not repaired — once in November and again in January — forcing us to return it each time. These repeated handovers and returns directly impacted the extended delay and demonstrated a shocking lack of quality control. During collection, Lashane le Roux assisted us, but she had no authority to resolve the issues. Later, James phoned on management’s behalf and stated that directors do not engage directly with clients, even when serious service failures occur. He also seemed to have no authority to address the issue apropriately. I also reached out to Deon Kock, but he never even responded. The result: We only received the car in 2026, and because of the delay we lost at least R100,000 — if not more — in value when selling a 2025 model a year later. We had an offer in November to sell the vehicle, but had to return it for the damages not fixed. On top of this, we had to function without a vehicle for nearly seven months, which created significant disruption and inconvenience in our daily lives. This experience demonstrates unacceptable workmanship, inadequate quality control, poor communication, and a complete lack of accountability from management. As someone with decades of senior leadership experience, I find it astonishing that directors refuse to engage when client service collapses. ARC Silverlakes failed us at every stage. Based on this experience, I cannot recommend them to anyone.