Shara Hair
Claimed Business
|4.4|16 Reviews (last 12 months)|This business does not respond to reviews
Shara Hair
Claimed Business
|4.4
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Shara Hair receives strong praise for attentive in-store service, with customers consistently mentioning Scott and the Sandton team for patient, knowledgeable guidance during wig purchases. A recurring theme is satisfaction with hair quality and longevity, with several shoppers noting units remaining in good condition over time. However, a notable counter-narrative exists around online and premium purchases, where some customers report mismatches between marketed authenticity and delivered product, alongside frustrations with refund handling and exchange processes that affect overall trust.
Performance(last 12 months):
Trustindex Rating
5.1NPS Score
100Very Likely
TrustIndex
5.1
NPS Score
100
Recommended: Very Likely
Review Distribution
4.4|16 Reviews
Sep '25 - Aug '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Belindah M
1 reviews | Active since Jul 2019
26 Mar 2026, 05:30
Scott from Shara hair
I had a really great experience at Shara Hair thanks to Scott, who assisted me. He was friendly, patient, and genuinely helpful. He took the time to understand what I was looking for and made the process feel easy and comfortable. I really appreciated his attitude and the way he treated me as a customer. It made the whole experience pleasant and stress-free. Great customer service like this makes a big difference. I’ll definitely be coming back. Highly recommend!
Helpful (0)
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Belindah M
1 reviews | Active since Jul 2019
26 Mar 2026, 05:30
Scott from Shara hair
I had a really great experience at Shara Hair thanks to Scott, who assisted me. He was friendly, patient, and genuinely helpful. He took the time to understand what I was looking for and made the process feel easy and comfortable. I really appreciated his attitude and the way he treated me as a customer. It made the whole experience pleasant and stress-free. Great customer service like this makes a big difference. I’ll definitely be coming back. Highly recommend!
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Replies (0)RM
Refiloe M
1 reviews | Active since Oct 2020
25 Mar 2026, 05:20
So called ‘Vietnamese’ hair actually synthetic! Poor quality.
I purchased a ‘Vietnamese’ unit and within days the back of the wig would gather and tangle — a sure sign of poor quality. On delivery of the wig to an expert salon for washing and treatment, they have confirmed the stark difference between the closure and the rest of the hair: the wig is ~80% synthetic! Brands like this market their products as authentic and have influencers claiming to get excellent quality and long-term wear out of them, only to sell the layman shoddy quality hair. Pure lies and disrespect for clients’ money! Another hair brand that simply cannot be trusted.
Helpful (0)
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Refiloe M
1 reviews | Active since Oct 2020
25 Mar 2026, 05:20
So called ‘Vietnamese’ hair actually synthetic! Poor quality.
I purchased a ‘Vietnamese’ unit and within days the back of the wig would gather and tangle — a sure sign of poor quality. On delivery of the wig to an expert salon for washing and treatment, they have confirmed the stark difference between the closure and the rest of the hair: the wig is ~80% synthetic! Brands like this market their products as authentic and have influencers claiming to get excellent quality and long-term wear out of them, only to sell the layman shoddy quality hair. Pure lies and disrespect for clients’ money! Another hair brand that simply cannot be trusted.
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Replies (0)SB
Senamile B
1 reviews | Active since Mar 2026
23 Mar 2026, 08:49
Rewards participation
I purchased hair from shara November 2022 the quality is still good and I am happy 😊 🥺😍
Helpful (0)
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Senamile B
1 reviews | Active since Mar 2026
23 Mar 2026, 08:49
Rewards participation
I purchased hair from shara November 2022 the quality is still good and I am happy 😊 🥺😍
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Ronewa R
1 reviews | Active since Mar 2026
20 Mar 2026, 09:10
Ronewa
I recently purchased hair from Shara Hair and was blown away by the quality! Scott's customer service was top-notch,he took his time to explain everything and helped me find exactly what I needed. Highly recommend Shara Hair and Scott for great service😊
Helpful (0)
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Ronewa R
1 reviews | Active since Mar 2026
20 Mar 2026, 09:10
Ronewa
I recently purchased hair from Shara Hair and was blown away by the quality! Scott's customer service was top-notch,he took his time to explain everything and helped me find exactly what I needed. Highly recommend Shara Hair and Scott for great service😊
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Sombu N
1 reviews | Active since Mar 2013
6 Mar 2026, 10:41
Great service and quality hair!!!!
It was a first-time buying hair from SHARA, and I had wonderful service from Scott who assisted me with the wig purchase and made sure that my wig was delivered within 2 days. Did I mention the quality of the hair?! It is everything and more, I am definitely coming for another one.
Helpful (0)
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Sombu N
1 reviews | Active since Mar 2013
6 Mar 2026, 10:41
Great service and quality hair!!!!
It was a first-time buying hair from SHARA, and I had wonderful service from Scott who assisted me with the wig purchase and made sure that my wig was delivered within 2 days. Did I mention the quality of the hair?! It is everything and more, I am definitely coming for another one.
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Replies (0)ZM