SSDA FAILING TO PROVIDE PAID UP LETTER AND STATEMENT FOR MY MTN ACCOUNT

My MTN account was handed over to SSDA and I settled the account probably in January 2026 but I kept paying until in March (2026), then I realized that I was probably done even before then. I have been requesting for a paid up letter ever since, its been weeks now but they are not giving me the the paid up letter and statement. I have been calling them and they always say they will get back to me but they never did. This is so draining as my account is still showing in arrears and I can't do anything about it until they provide me with the letter. Looking at this reviews it seems like it is their thing to delay paid up letters with no clear communication. To show that they are full of Nonsense, today i called them again to follow up and they still said the same thing, only for them to send the dam paid up letter after the call even after them saying it will take 7 working days. It was a lie because they already had it and were probably hoping that i keep paying them. The reason why I am publishing this here is because I dont trust that I only paid the agreed amount, I might have paid more which is why I want the statement for my confirmation. They are refusing to do so. Sis SSDA is kaa mahn ga!