worse place ever

I was requesting a refund.

I mentioned that the Jacuzzi was not working, Caretaker on arrival said it’s not working.

The gentleman on I called repeatedly said the Jacuzzi was working.

This is when I got very angry and I did scream asking for my refund, for the way the gentlemen spoke to me .

I want a refund on my money to avoid further problems with the Travel and Tourism board.

And yes I am working for an Airline and I’ve been doing this for over 20 years.

I know what I want and expect when booking a 3-4 star rated loge/hotel/apartment.

Attached is the email we sent on Saturday and no response since then.

We made several calls also to 073 181 3451 on Saturday and who evers phone it was did not respond or call us back.

I would appreciate feedback, response within the next 24 hours period.

Of note, bad reviews of your lodge has been done on Google reviews.

i requested a refund as we spent all of 10 min there just to get hold of a very rude owner