Black Cygnet Life
3.9|151 reviews
Responds in 269 hours 29 min
WM
Warren M
1 reviews | Active since Member
17 Apr 2026, 09:52
No response when you need the assistance
I have bond insurance with them and have the benefit added for retrenchment, I submitted all the requested documents in 12th of March and have not gotten any feedback from Sonia Naicker and Brendon Kinsey since. When trying to get a hold of them they have not answered calls while I have been waiting more than 10 minutes each time. I emailed client services and they have not even back to me after 2 days. The after sales support is absolutely **********.
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Replies (1)Black Cygnet Life's replyOfficial
17 Apr 2026, 11:17Good day Mr Warren James McPherson,
We sincerely apologise for the delay in communication. We understand how frustrating this situation must be, especially given the importance of your claim.
We truly appreciate your understanding and patience during this time.
Please rest assured that we are committed to assisting you and will keep you updated on any progress going forward.
Warm regards,
The Black Cygnet Team
We sincerely apologise for the delay in communication. We understand how frustrating this situation must be, especially given the importance of your claim.
We truly appreciate your understanding and patience during this time.
Please rest assured that we are committed to assisting you and will keep you updated on any progress going forward.
Warm regards,
The Black Cygnet Team
Best regards,
Black Cygnet Life's reply17 Apr 2026, 11:17
Official
Good day Mr Warren James McPherson,
We sincerely apologise for the delay in communication. We understand how frustrating this situation must be, especially given the importance of your claim.
We truly appreciate your understanding and patience during this time.
Please rest assured that we are committed to assisting you and will keep you updated on any progress going forward.
Warm regards,
The Black Cygnet Team
We sincerely apologise for the delay in communication. We understand how frustrating this situation must be, especially given the importance of your claim.
We truly appreciate your understanding and patience during this time.
Please rest assured that we are committed to assisting you and will keep you updated on any progress going forward.
Warm regards,
The Black Cygnet Team
Best regards,