Lay by

I lay by a washing machine then I went to cancel on the 11 of March,the lady failed to copy my I d both sides and I was already wated since that day,I have to WhatsApp the lady she played me until I get furious then told her to leave I will go to shop,I did so she copied my i again,am still waiting even today,they were not helpful telling me to call customer care line because am the one who want to call,over the phone they asked portal number offwhich I can not give because the manager was not there,am talking about my R1000 even now they say they will call me back nothing so I think they also want to give me change.