No UIF UI-19 Service.

We have been a client for many years at SEESA. Two years ago there were a few months that we sent in our UIF UI-19 forms and in return to receive the UI-7 forms for payments, we did not receive it. After complaining, a new person was assigned to our Business. Since January 2026, we have had the same problem again. They did not receive our emails and now our UIF payments are behind. I phoned to cancel the service and then I was told I would be contacted regarding the cancellation. I was contacted a week later just to know what our reason is. When stating our reason, I was told, thank you for your honesty and it would be reviewed. Up until today I have not received a cancellation email nor any other communication. We continue to pay for a service we are not getting. Every month they are quick to send the account and the debit order goes off but no service in return.