School and Leisure - an unwarranted aggravation.

I must express my extreme dissatisfaction with the handling of a recent return at School and Leisure, uniform stockists, Lonehill branch.

I attempted to return a package of shirts that were mis-sized despite identical packaging and labelling. Upon inspection, it was evident that one set of shirts was significantly smaller than the other, indicating a quality control issue.

Instead of a helpful resolution, I was met with hostility and accusations of the smaller garments having been worn. This was patently false, as the shirts were demonstrably unworn and retained the original creases from their packaging.

While I understand the need for vigilance against *****ulent returns, the manner in which this situation was handled was unacceptable. A simple apology for the inconvenience and an assurance that the supplier would be informed of the discrepancy would have been appropriate.

Regrettably, the aggressive and dismissive attitude of the staff member created an unnecessarily unpleasant experience. It is an insult that an unprofessional business such as this holds me captive on account of it being a designated uniform supplier for my childrens' school.

To the woman who claimed to be "Just doing her job!" - you failed sufficiently to warrant this shocking review.