Scentora
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Scentora is a polarising online fragrance retailer where a vocal majority report counterfeit-feeling products, vanishing scents, ignored WhatsApp and email queries, and unresolved refund requests, while a smaller segment of buyers praise quick delivery, friendly support, and pleasant fragrances. Authenticity disputes, post-sale silence, and stock-out substitutions dominate the negative narrative across the past twelve months.
TrustIndex
3.4
Based on recent customer reviews, Scentora generates sharply polarised feedback. A vocal segment praises affordable pricing, fast delivery on smooth orders, and friendly WhatsApp agents who resolve replacements. However, a dominant volume of negative reviews accuses the brand of selling watered-down or counterfeit fragrances, ignoring post-purchase communication, and stalling refunds. The experience hinges almost entirely on whether the order goes right the first time.
The most common complaint about Scentora, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.5) is heavily criticised for unanswered WhatsApp messages, ignored emails, and silence after payment. A minority of customers describe responsive, friendly agents who resolve issues swiftly, but the dominant pattern is post-purchase abandonment and frustration.
Scentora has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 76 reviews in the last 12 months. They reply to 8% of negative reviews, typically within 186 hours 30 min. How is the TrustIndex calculated? →
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