BAd Service at SARS Pinetown

What a poor service received at Sars Pinetown today. I received a ticket 206 just for them to scan for my documents. They called tickets after my no. unto 317 while waiting in the line. It was not busy, but no one wanted to attend to me. I had to wait over an hour, and the people decided to go on lunch, and nobody cared what I came in for. The first guy I spoke to told me that this is his employer and they will operate they want. the second lady told me that the first lady I saw outside should have told someone I came for the scan. The security just took my slip and refused to call a manager.