not the best service

its now been 13 days - of getting my tag linked to get the discount for the Carnival city toll gate , this office is so helpful when you are there - but on email - they let you do everything over and over again - Princey is the person who assist me - and i am still not sure after 13 days if this is sorted - I just wanted to link my tag - which also just stopped working - to be linked so i can get my discount as i use this gate 40 times or more - i still have no clue if this is sorted, Not the best after service - we are paying customers - and Sanrol is not a goverment placed - customer services is not alot to ask