CUSTOMER COMPLAINT

Good day

I trust this email finds you well.

I am RETHABILE RANTENNE, TAG NUMBER: 6272 0615 1556 6958, REGISTRATION NUMBER: XBK 663 GP.

I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE.

I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance.

The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again.

That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount,

I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag.

She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity.

I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly.

I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.