HORRIBLE SERVICE

One of the worst services you can ever receive. These people do not respond to emails, their whatsapp, and neither do they answer their phone. When you call this place, you are put in a queue for the longest time, and when you are finally number 1 in the queue, the call suddenly drops. I paid my registration using the statement they sent to me because it referenced an invoice which they never sent to me. For the past 2 weeks I have been trying to get a copy of the invoice so that I can claim reimbur*****t from my employer, it has proved to be more difficult than climbing Mt Everest. After several attempts of getting hold of them over 2 weeks ago someone answered and promised me that they were going to generate an invoice and send it to me within 3-4 working days. I waited patiently and nothing has come through, and since last week I have been trying to call them and each time I get put in the queue and each time I hold for over 40 minutes, and nobody ever attends to me. I have sent emails to both their finance and admin departments, and I have not received a single response, other than the automated response acknowledging receipt of my email. I don't know if they have a shortage of staff or what, their customer service is the worst, all they seem interested in is collecting annual subscription fees. Surely sending an invoice by email can't be a huge task. I am so frustrated right now because honestly speaking there is nothing special that this council offers to members. A lot of people are just registered with them just so that they can practice, otherwise they add nothing of value and do not empower their members with anything tangible. The whole thing feels like a ****, members are taken for granted.