Poor service at SAA baggage control

I travelled from Capetown to Johannesburg on the 31st of December 2025. On arrival at OR Tambo airport my suitcase was damaged. Spent an extra hour sorting out paper work reporting this issue with SAA baggage control and I was requested to return the bag the next day emptied so that I can be assisted further. I had no issues with that as my family and I had taken an evening flight. I have logged the necessary calls and followed the necessary procedure and yet here we are today I have not been compensated or received a new bag. When I follow up telephonically I am sent from pillar to post this is unacceptable. Staff are supposed to handle our property with care and it is unfair to be expected to keep making trips to the airport for follow ups.