SA Vehicle Maintenance (SAVM)
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SA Vehicle Maintenance (SAVM) faces serious customer experience challenges. Customers repeatedly describe protracted claims processes, rejected scratch and dent claims, and limited responsiveness from consultants. While a minority praise specific agents like Tinyiko, Lerato, Tshilo and Nicole for resolving issues, the dominant pattern is frustration with delays, repeated photo requests, and coverage interpretations that feel misaligned with what was sold.
Replied to 100% of negative reviews
Reply time on negative reviews: 22h 40m
TrustIndex
5.2
Ranking
#17
in Warranty & Service Plans
Reply Time
17h 40m
NPS Score
-43
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 22h 40m
Sep '25 - Aug '26
Based on recent customer reviews, SA Vehicle Maintenance (SAVM) shows a deeply polarised customer experience dominated by claims and aftercare frustrations. Customers repeatedly describe drawn-out claims processes, rejected claims, and poor communication, while a smaller cohort praise specific consultants who delivered fast, professional outcomes. Service inconsistency and policy interpretation disputes drive most negative sentiment, with positive experiences hinging on individual staff effort rather than systemic process quality.
The most common complaint about SA Vehicle Maintenance (SAVM), based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (1.3) is the most damaging theme. Customers describe being ghosted after claim submission, dropped calls, unanswered emails, and having to chase repeatedly for basic updates. Many cite weeks or months without resolution, with WhatsApp and email channels described as unresponsive.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2019
Initially it had being difficult trying to source a relevant service provider but eventually we managed to secure a service provider whose quote was excellent to cover the repair cost Thanks
1 reviews | Active since Jan 2019
I'm not happy since I claimed for dent repair no one phoned to update me on the claim
1 reviews | Active since Jan 2019
I'm not happy since I claimed for dent repair no one phoned to update me on the claim
SA Vehicle Maintenance (SAVM) scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Warranty & Service Plans, compared to the Warranty & Service Plans industry average of 3.3. Their strongest theme is Staff Quality (2.5); their weakest is Communication (1.3). The top AI-rated Warranty & Service Plans business on Hellopeter is EZ-Wheels (4.6). How is the AI Score calculated? →
SA Vehicle Maintenance (SAVM) has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 103 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 22 hours 40 min. Hellopeter has tracked SA Vehicle Maintenance (SAVM) across 199 total reviews. How is the TrustIndex calculated? →
