SA Home Loans
1.9|1,163 reviews
SA Home Loans: Breach of written agreement and refusal to refund unauthorized debit
I am absolutely appalled by the service—or lack thereof—from SA Home Loans. We made a clear, formal written arrangement with SAHL that our loan installment would not be debited this month. Despite this written confirmation, they proceeded to deduct the full amount from my Capitec account anyway.
When I called to rectify this, the consultants were completely unhelpful. They acknowledged the arrangement but refused to process an immediate refund, claiming the funds "haven't reflected" on their side yet and that I must wait 3-7 working days once they do.
This is an unauthorised deduction and a blatant breach of our agreement. This "system error" has left our bank account depleted, making it impossible to pay other essential debits due today. I have been told I basically have to "just wait" while my other bills bounce and I incur bank fees.
I demand an immediate manual EFT (Real-Time Clearing) of my funds today. I will be lodging a formal complaint with the National Financial Ombud (NFO) and the National Credit Regulator (NCR) for unfair collection practices and breach of contract.
SA Home Loans, fix your mistake immediately. This is not how you treat loyal clients.
Helpful (0)
Replies (2)0
Replies (2)SA Home Loans's replyOfficial
05 May 2026, 05:37Hi Desmond. Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced. We have referred this matter to the relevant team. They will be in touch with you to resolve this matter.
Warm regards,
The SA Home Loans Team
Warm regards,
The SA Home Loans Team
Best regards,
SA Home Loans's reply05 May 2026, 05:37
Official
Hi Desmond. Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced. We have referred this matter to the relevant team. They will be in touch with you to resolve this matter.
Warm regards,
The SA Home Loans Team
Warm regards,
The SA Home Loans Team
Best regards,
's updateReviewer Update
05 May 2026, 10:40 Thank you for the response. I can confirm that the funds have now been returned to our account via EFT.I have contacted the National Financial Ombud (NFO) to inform them that the principal amount has been recovered and to request that they suspend the investigation for now. However, this experience has highlighted a serious concern regarding your collection practices.Forcing a debit order against a standing written arrangement is unacceptable. Furthermore, as consumers, we believe we should have the flexibility and option to pay via EFT—especially when system errors on your side cause such significant financial distress. We hope SA Home Loans takes this feedback seriously to ensure other clients are not subjected to this kind of 'policy-driven' refusal of immediate restitution in the future.Once we have confirmed that no further bank penalties have been incurred due to this error, we will consider this specific matter closed.
's update05 May 2026, 10:40
Reviewer Update
Thank you for the response. I can confirm that the funds have now been returned to our account via EFT.I have contacted the National Financial Ombud (NFO) to inform them that the principal amount has been recovered and to request that they suspend the investigation for now. However, this experience has highlighted a serious concern regarding your collection practices.Forcing a debit order against a standing written arrangement is unacceptable. Furthermore, as consumers, we believe we should have the flexibility and option to pay via EFT—especially when system errors on your side cause such significant financial distress. We hope SA Home Loans takes this feedback seriously to ensure other clients are not subjected to this kind of 'policy-driven' refusal of immediate restitution in the future.Once we have confirmed that no further bank penalties have been incurred due to this error, we will consider this specific matter closed.