SA Home Loans
1.9|1,163 reviews
mS
masedi S
1 reviews | Active since Member
07 May 2026, 09:24
Formal Complaint Regarding Unclear Home Loan Decline Decision
Good day,
I am disappointed and confused by the outcome of my application.
I do not understand how my credit profile does not meet the minimum criteria when my credit score is favourable and I have not missed any payments on my accounts. I have maintained my financial commitments responsibly, which makes this decision very concerning.
I would appreciate transparency regarding what exactly affected the assessment, as the feedback provided is very vague. It is frustrating to be declined without a proper explanation despite having a clean payment history.
I also find it unfair that I now have to wait another 3 months to reapply without understanding what needs to be improved.
Kindly provide a detailed explanation of the factors that resulted in the decline.
Helpful (0)
Replies (3)0
Replies (3)SA Home Loans's replyOfficial
07 May 2026, 09:43Hi Masedi,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We have referred this matter to the relevant team who will be in touch to assist.
Warm regards,
SA Home Loans
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We have referred this matter to the relevant team who will be in touch to assist.
Warm regards,
SA Home Loans
Best regards,
SA Home Loans's reply07 May 2026, 09:43
Official
Hi Masedi,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We have referred this matter to the relevant team who will be in touch to assist.
Warm regards,
SA Home Loans
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We have referred this matter to the relevant team who will be in touch to assist.
Warm regards,
SA Home Loans
Best regards,
mS
masedi S's updateReviewer Update
08 May 2026, 12:04Unfortunately, no one has contacted me since your message despite being advised that the matter was referred to the relevant team. The lack of communication and assistance is extremely disappointing, especially considering the time this matter has already taken.
mS
masedi S's update08 May 2026, 12:04
Reviewer Update
Unfortunately, no one has contacted me since your message despite being advised that the matter was referred to the relevant team. The lack of communication and assistance is extremely disappointing, especially considering the time this matter has already taken.
SA Home Loans's replyOfficial
08 May 2026, 12:23Hi Masedi,
We are so sorry to receive your message above. We have contacted the relevant team and can assure you that they have attempted to resolve your query telephonically. Unfortunately, they have not been successful in terms of reaching you. The team have also advised that they have emailed you regarding the query. Do you have a preferred time in terms of being contacted or an alternate contact number that we can reach you on?
Warm regards,
SA Home Loans
We are so sorry to receive your message above. We have contacted the relevant team and can assure you that they have attempted to resolve your query telephonically. Unfortunately, they have not been successful in terms of reaching you. The team have also advised that they have emailed you regarding the query. Do you have a preferred time in terms of being contacted or an alternate contact number that we can reach you on?
Warm regards,
SA Home Loans
Best regards,
SA Home Loans's reply08 May 2026, 12:23
Official
Hi Masedi,
We are so sorry to receive your message above. We have contacted the relevant team and can assure you that they have attempted to resolve your query telephonically. Unfortunately, they have not been successful in terms of reaching you. The team have also advised that they have emailed you regarding the query. Do you have a preferred time in terms of being contacted or an alternate contact number that we can reach you on?
Warm regards,
SA Home Loans
We are so sorry to receive your message above. We have contacted the relevant team and can assure you that they have attempted to resolve your query telephonically. Unfortunately, they have not been successful in terms of reaching you. The team have also advised that they have emailed you regarding the query. Do you have a preferred time in terms of being contacted or an alternate contact number that we can reach you on?
Warm regards,
SA Home Loans
Best regards,