Extremely dissapointed by SAHL

I am extremely frustrated with SA Home Loans and the lack of communication throughout this process.

We have been waiting for over a month for guarantees to be issued so that the property transfer can proceed. SAHL has already released the transfer assist funds, and the first debit order even went off yesterday, yet we are still waiting for guarantees.

Based on discussions with the attorneys earlier in May, we were advised to give notice at our rental property because the transfer would hopefully be completed by the end of May, or alternatively early occupation would be granted. Unfortunately, because SAHL has still not provided “proceeds to lodge” since April, the transfer attorneys will not allow early occupation without guarantees being issued.

As a result, I am now in a terrible situation where I have no place to move into at the end of May because my landlord has already secured a new tenant and I cannot reverse my notice to vacate.

What makes this even more frustrating is the lack of updates and accountability. Every time I call, I am transferred from one consultant to another. My original consultant says the matter is now “out of her department,” yet nobody provides clear feedback or timelines. We submitted all requested documents long ago, but communication has been extremely poor.

This entire experience has been stressful, emotionally exhausting, and deeply disappointing.