Complaint about Impact Meter Services

I bought my property in Pretoria East in 2023 February and moved in end of February 2023. Since I moved, my municipal rates account was opened by the attorney that was handling my purchase. I was never informed that I had to open a water account separately upon occupation until recently I was made aware of the issue in May 2024 and on 24 May 2024 when they came to install a water restrictor, I registered and paid an amount of R1200 and was owing R1530 apparently already and a few days later in June my account was owing R2380, backdated to previous months. I asked if I could make an arrangement to pay this in instalments as I couldn't afford it, Impact Meter said no. On 15th July 2024 they cut off my water supply completely and added another R920 for the restriction, bringing the amount to R3589 or so. On 25 July 2024, I paid an amount of R2380 and sent proof, to which they rep**** that my account would only be reinstated after paying an additional R1209.12 - to which I rep**** that I don't have and will only be able to pay on 25 August 2024. They have not bothered and and neither are they willing to assist me in bringing this account to speed in reasonable payment terms. I am now without water for over a week and it seems I will remain without water for another month due to no willingness from Impact Meter Services to accommodate my request