HN
Hennie N
1 reviews | Active since Aug 2023
16 May 2026, 21:25
i have ordered a mat...
i have ordered a matress top from cape town i have tracked my parcell to witbank mpumalanga received notification on 5 cosecutave days that my parcel were loaded for delivery i stayed at home for 5days monday till saturday and no delivery
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RTT Logistics's replyOfficial
18 May 2026, 16:35Dear Hennie
We sincerely apologise for the inconvenience and frustration caused regarding the delivery of your mattress topper. We understand how disappointing it must be to receive consecutive “out for delivery” notifications over five days while staying at home and still not receiving your parcel.This is certainly not the level of service we aim to provide, and we fully understand your concern.Please be assured that your complaint has been escalated to the relevant operations team for urgent investigation and follow-up. A consultant will also reach out to you directly to provide assistance and an update on your delivery status.We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind Regards
CEC Department
We sincerely apologise for the inconvenience and frustration caused regarding the delivery of your mattress topper. We understand how disappointing it must be to receive consecutive “out for delivery” notifications over five days while staying at home and still not receiving your parcel.This is certainly not the level of service we aim to provide, and we fully understand your concern.Please be assured that your complaint has been escalated to the relevant operations team for urgent investigation and follow-up. A consultant will also reach out to you directly to provide assistance and an update on your delivery status.We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind Regards
CEC Department
Best regards,
RTT Logistics's reply18 May 2026, 16:35
Official
Dear Hennie
We sincerely apologise for the inconvenience and frustration caused regarding the delivery of your mattress topper. We understand how disappointing it must be to receive consecutive “out for delivery” notifications over five days while staying at home and still not receiving your parcel.This is certainly not the level of service we aim to provide, and we fully understand your concern.Please be assured that your complaint has been escalated to the relevant operations team for urgent investigation and follow-up. A consultant will also reach out to you directly to provide assistance and an update on your delivery status.We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind Regards
CEC Department
We sincerely apologise for the inconvenience and frustration caused regarding the delivery of your mattress topper. We understand how disappointing it must be to receive consecutive “out for delivery” notifications over five days while staying at home and still not receiving your parcel.This is certainly not the level of service we aim to provide, and we fully understand your concern.Please be assured that your complaint has been escalated to the relevant operations team for urgent investigation and follow-up. A consultant will also reach out to you directly to provide assistance and an update on your delivery status.We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind Regards
CEC Department
Best regards,