Roof Rats -Poor Workmanship, *************

I called in to Janice for a quotation. After discussions she sent through a quote for the house. Vernon and the team came in November 2022. After they completed the job i confirmed with him that the entire roof was done as there is two areas with low laying area where the house was extended, i was assured that they completed the entire roof. A few months later i had to go into the roof to run a new plug point. Went into the roof to the right hand side of the house and noticed that there was a small extension area that was missed. Not thinking much about as i thought the missed due to the opening being close to the corner of the roof. This area is about 15m2. Sent Vernon a message , got a reply to say that when they are in the area he will stop by. Over time forgot about it and didn't really worry due to the size of the area. However recently i had to go into the ceiling to the left hand side of the house. Now i found that all three room with low laying roof had not being done. Called Janice and spoke to her, at first i didn't want them to come back home, cos i found this to make them *************. I called just to let her know the situation. After a few days i realized that i should get what i paid for, called her again and asked that she plan a day for them to come complete the job. She had to consult with the owner and replies that if i wanted the other areas cleaned i would have to pay again because it had been almost a year before i complained. So i explained that i did confirm with Vernon that he finished the complete roof, he said yes. Cos i still joked with him to say that they finished quite quickly even with the low laying areas. He mentioned that the guys are able to fit in small areas. Secondly should i have then said to Vernon that i don't believe you lets go confirm? Are you saying that your employees are *************. The roof is not an area that one passes by offend. I complained as soon as i noticed the three rooms that where not completed. For both i now realize that i should have checked for myself. I ask for the owners number to contact him, unfortunately she cant share this and he is now away on tour and is only expected back in a month. However i should write my complaint on email. I did that , she first send a mail back to say that the low laying areas where not quoted for as i was quote for 163m2 and the roof area is 180m2. However i corrected her that i was quoted for 150 -200m2 . Then the story changed. Vernon came back to inspect the areas that were not cleaned. When i meet with him and went into the roof he seemed very accommodating. Willing to do as needed to help. He mentioned that they might need to remove the tiles and cut through the plastic which i declined. He then mentioned that they would get someone to fit in the small area. I have went into these small areas so it is possible to fit in. He leaves. I then get a report from Janice on Vernon finding. He found that there was contractors in the roof, which i told him about that dropped some cable cutting. I had absolutely no issue about the area that was cleaned. But the area that were not and you could see that standing dust and cob webs laying around. So since i declined for them to remove tiles and cut through the plastic they cannot do anything further as the area is inaccessible. Still can not get hold of the owner. Very disappointed.