Worst Service ever and staff attitude appalling!

This Company is a service provider for Absa Insurance. I had an electrical problem over the weekend. Contacted Absa who in turn contacted Roodepoort Electrical to come out and assess and repair the problem. I was promised an Electrician would be at my home between 9-11am. after numerous calls to Absa Insurance eventually someone at Roodepport Electrical contacted me to say the Electrician should have been there already and she was trying to get hold of him to find out what was causing his delay.....eventually she messaged me to say another Electrician was on his way and should be here between 1-2pm.......this electrician called because he was lost and couldnt find my home.......after calling him on his cell at my expense to direct him - he finally pitches well past 2pm...He informs me he wasn't suppose to be working today but the other Electrician assigned to my joy cannot be reached. Firstly he doesn't come prepared and I had to loan him some tools. After assessing the problem he calls his Manager - Lynn and tells her what the problem is...She inturn tells him what the cost involved is and to tell me that the Insurance wont cover the part and I will have to pay the call out fee as well as cost of the replacement part. I thought this was unprofessional not to discuss it directly with me. Anyway we agreed for him to replace the part and I agreed to pay the cost. He goes to fix the problem and when I went to check on him about progress , I see him packing up his tools and saying he has to go somewhere to collect some "papers" and he will be back in about 20-30mins. At this stage I was both fed -up and angry because I had wasted half the day already waiting for them and for the repairs to be done. I requested he finish his job - repair what needed to be repaired and then go collect whatever he needed to after completion of my job...He refused and started raising his voice and getingt angry and telling me he was doing me a favour by coming out - it wasn't his job to come out as he was off....etc. I told him to pack his tools up and go. I cannot believe that this is supposed to be a reputable service provider that ABSA is using. If this is the kind of Company they employ to carry out their repairs - I will have to reconsider renewing my home Insurance with them and look for another Insurance Company! Im going to report them to ABSA as well...Companies like this need to realize they are doing NO ONE ANY FAVOURS .... we are paying Insurance and they are getting paid by the Insurance companies to do their job!!!!!!!!