Paid in Full but Still No Couch Delivery

I am extremely disappointed with Rochester. At the beginning of this year, I placed a couch on lay-by and completed all my payments within three months. However, it has now been almost a month of waiting for delivery, and I still have no clear assistance or resolution.

I have been in constant communication with different customer care agents, repeatedly providing proof of payment, bank statements, and every document requested from me. Despite this, I keep being asked for the same information over and over again, while my case seems to go nowhere.

No one appears to be taking accountability or arranging delivery for my couch. As a paying customer, this experience has left me feeling helpless, frustrated, and hopeless. After paying such a large amount of money, I am now genuinely worried about whether I will even receive my couch.

I expected much better customer service, communication, and professionalism from Rochester.