NT
Nontozamo T
Active since Apr 2023
3
Reviews
0
Industries
Reviews
3 reviews2 weeks ago
Paid in Full but Still No Couch Delivery
I am extremely disappointed with Rochester. At the beginning of this year, I placed a couch on lay-by and completed all my payments within three months. However, it has now been almost a month of waiting for delivery, and I still have no clear assistance or resolution. I have been in constant communication with different customer care agents, repeatedly providing proof of payment, bank statements, and every document requested from me. Despite this, I keep being asked for the same information over and over again, while my case seems to go nowhere. No one appears to be taking accountability or arranging delivery for my couch. As a paying customer, this experience has left me feeling helpless, frustrated, and hopeless. After paying such a large amount of money, I am now genuinely worried about whether I will even receive my couch. I expected much better customer service, communication, and professionalism from Rochester.
0 replies
33 months ago
Useless business account
I opened a business account online, it’s active and my clients are able to pay me. However, I can’t make any payments or transactions because I need a business banker to help me with creating a card, activate app and internet banking. I went to Cape Gate branch for several times for assistance and they gave me details of a business banker to email and call to set an appointment. I tried contacting the business banker with no response and I went to the branch again and they said the same thing and emailed the business banker on my behalf and cc me but still no response. I decided to go to a branch in stellenbosch and they took my details and promised to contact me and it’s been another week waiting. How do I ran a business using Standard Bank business account if I can’t use the account? I can’t pay rent for my office and buy equipments to run my business smoothly because I can’t use the account and there’s no help available on branches, email and calls.
4 replies
38 months ago
Loss of luggage due to negligence
I was traveling with my friend from Bloemfontein to Bellville, we loaded our luggage in the trailer and when arrived at our destination, our bags were nowhere to be found. When we asked the driver, he said we should go to Cape Town to fill a form and did not explain what happened to our bags. When we got to Cape Town, the driver said the trailer was not locked and he suspects that they were stole in Bofort West. We also noticed that the drivers do not check/take the luggage stickers when handing over passenger's bags, passengers name the colour of their bags and are given bags. We filled the forms, and they said investigation will be conducted and we have not received any communication from them. Everyone at the station and the bus driver did not care about our loss due to their negligence.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)