Rhenus logistics
Claimed Business
|1.5|26 Reviews (last 12 months)|This business does not respond to reviews
Rhenus logistics
Claimed Business
|1.5
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rhenus Logistics is drawing overwhelmingly negative feedback, particularly from customers receiving parcels dispatched through Evetech. A recurring theme is parcels being marked loaded for delivery and then returned to depot without explanation, leaving customers waiting full days. Customers consistently mention unreachable phone lines, bouncing emails, and call centre staff described as dismissive or rude. Damaged packaging, missing high-value items, and missed delivery windows feature prominently. A small subset of customers report pleasantly surprising experiences with fast delivery and proactive driver communication, suggesting service quality is highly inconsistent.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.5|26 Reviews
Jul '25 - Jun '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 10:32
Driver does not phone on arrival and marks delivery as failed
Driver does not phone on arrival and marks delivery as failed. Zero response when contacting the company. Phones are not available. Terrible service.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 08:44
Do not use Rhenus Logistics
This has been the worst experience I've had with a logistics company. I've now spent over an hour, on two separate occasions, trying to track down my package. I was patient when it was late yesterday, but today the tracker still shows it hasn't even been loaded onto a driver's truck. Save yourself the hassle and avoid this delivery service.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 08:44
Do not use Rhenus Logistics
This has been the worst experience I've had with a logistics company. I've now spent over an hour, on two separate occasions, trying to track down my package. I was patient when it was late yesterday, but today the tracker still shows it hasn't even been loaded onto a driver's truck. Save yourself the hassle and avoid this delivery service.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 09:47
Noah is still waiting for his package from these guys
If you don't want to be notified about exactly when your package will be delivered or have an ability to speak to any sort of help service, choose this company they are great at keeping you in the dark and taking forever to get your order delivered. And you'll have to speak to who know what because there is no customer service.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 09:47
Noah is still waiting for his package from these guys
If you don't want to be notified about exactly when your package will be delivered or have an ability to speak to any sort of help service, choose this company they are great at keeping you in the dark and taking forever to get your order delivered. And you'll have to speak to who know what because there is no customer service.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 17:01
The incompetency of Rhenus Logistics
This company is utterly disappointing; I recently ordered from Evetech and had no idea how poor the service I was about to receive is. Rhenus Logistics clearly don't stand to their "time-sensitive business-to-business deliveries" claim. After waiting 3 days for my package to be collected and loaded for delivery I had received an email stating my package has been dispatched with no clear indication of when it would arrive, so I called Rhenus Express just to be put on hold and not even reach a representative. After clearing my day to try being ready for this delivery, I had received an email stating "Returned to Depot" at 18:25pm. I am still currently waiting for my parcel and there is still no communication from Rhenus at all when attempts are made to try get through. Everything this "company" stands for is a blatant lie, Evetech and Rhenus should do better in ensuring customer satisfaction. High level of incompetency. DONT EVER USE THIS COMPANY
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 17:01
The incompetency of Rhenus Logistics
This company is utterly disappointing; I recently ordered from Evetech and had no idea how poor the service I was about to receive is. Rhenus Logistics clearly don't stand to their "time-sensitive business-to-business deliveries" claim. After waiting 3 days for my package to be collected and loaded for delivery I had received an email stating my package has been dispatched with no clear indication of when it would arrive, so I called Rhenus Express just to be put on hold and not even reach a representative. After clearing my day to try being ready for this delivery, I had received an email stating "Returned to Depot" at 18:25pm. I am still currently waiting for my parcel and there is still no communication from Rhenus at all when attempts are made to try get through. Everything this "company" stands for is a blatant lie, Evetech and Rhenus should do better in ensuring customer satisfaction. High level of incompetency. DONT EVER USE THIS COMPANY
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 07:53
Horrible and Unprofessional Service
Rhenus has one to be one of the most unprofessional services I have ever had to deal with. Getting the SAME driver, making the SAME mistake TWICE with a delivery address and not bothering to deliver. Then, when an incident is raised, the driver's manager sends one of the worst and most unprofessional emails that you could have, inclusive of so many spelling mistakes, it makes me wonder HOW this person is behind the logistics and organizing of the drivers I would HIGHLY recommend that if you have ANY chance to avoid using Rhenus, please do so.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 07:53
Horrible and Unprofessional Service
Rhenus has one to be one of the most unprofessional services I have ever had to deal with. Getting the SAME driver, making the SAME mistake TWICE with a delivery address and not bothering to deliver. Then, when an incident is raised, the driver's manager sends one of the worst and most unprofessional emails that you could have, inclusive of so many spelling mistakes, it makes me wonder HOW this person is behind the logistics and organizing of the drivers I would HIGHLY recommend that if you have ANY chance to avoid using Rhenus, please do so.
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 11:50
MOST *********** company in existence
The most *********** and useless logistics company in existence. Received a Parcel out for delivery in the morning. Later the same day I receive a Consignment details captured for the exact same parcel. I have been left without my parcel deliveries on several occasions with this useless company. NEVER USE Rhenus!!!
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 11:50
MOST *********** company in existence
The most *********** and useless logistics company in existence. Received a Parcel out for delivery in the morning. Later the same day I receive a Consignment details captured for the exact same parcel. I have been left without my parcel deliveries on several occasions with this useless company. NEVER USE Rhenus!!!
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2026, 22:54
Weekend was wasted waiting.
I placed an order through Evetech with great joy and high expectation which were then absolutely destroyed because I waited all day after receiving an email the same morning saying my parcel was loaded for delivery. I had plans to see off a family member leaving the country, but I couldn't attend it because of the email. Now I have to wait an additional day... because they do not deliver on Sundays which has now ruined all of my plans for the weekend. Could someone please just get things together and help me out?
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2026, 22:54
Weekend was wasted waiting.
I placed an order through Evetech with great joy and high expectation which were then absolutely destroyed because I waited all day after receiving an email the same morning saying my parcel was loaded for delivery. I had plans to see off a family member leaving the country, but I couldn't attend it because of the email. Now I have to wait an additional day... because they do not deliver on Sundays which has now ruined all of my plans for the weekend. Could someone please just get things together and help me out?
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2025, 19:41
Service integrity where?
There is so much to complain about I'm not even sure where to begin... I placed an order through Evetech with great joy and high expectation which where then hastily crushed worse than junk car at a s**** yard. Communication? There must be no such thing - at least where Rhenus Logistics is concerned. The only email I EVER received was the one that continued to water my frustrations and anger like rain in a desert. The first two updates brought excitement which was promptly replaced by ever seething rage. In the span of 3 days, my parcel was "Loaded for Delivery" and then "Returned to Depot" with no reason as to why. The Friday which has just passed held two phone calls, both of which ended up being a classical music orchestra with no answer whatsoever. To actually contact the company, I had to go through Evetech. Only then did I receive an answer as to why my parcel was not yet delivered: the weather and a gravel road. (A complete lie might I add). I was then told it would be delivered later that day, which would turn out to be after 6pm. This brings me to the encoure; the delivery persons. When they did eventually rock up and my door, I overheard a comment that sounded unbelievably similar to the word for ***** in isiZulu. What a wonderful greeting! The person who handed me the parcel then even further enraged me. The box in which my extremely fragile parcel was in was in terrible shape, I've seen failed skydiving attempts in better condition. When I asked why it was falling apart I was told it was due to a lack of sellotape. (Two for two) To all who seek a courier: find another, this isn't the one. To all Evetech customers who order: My prayers are with you. I have no other to describe my anger so this will have to suffice.
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2025, 19:41
Service integrity where?
There is so much to complain about I'm not even sure where to begin... I placed an order through Evetech with great joy and high expectation which where then hastily crushed worse than junk car at a s**** yard. Communication? There must be no such thing - at least where Rhenus Logistics is concerned. The only email I EVER received was the one that continued to water my frustrations and anger like rain in a desert. The first two updates brought excitement which was promptly replaced by ever seething rage. In the span of 3 days, my parcel was "Loaded for Delivery" and then "Returned to Depot" with no reason as to why. The Friday which has just passed held two phone calls, both of which ended up being a classical music orchestra with no answer whatsoever. To actually contact the company, I had to go through Evetech. Only then did I receive an answer as to why my parcel was not yet delivered: the weather and a gravel road. (A complete lie might I add). I was then told it would be delivered later that day, which would turn out to be after 6pm. This brings me to the encoure; the delivery persons. When they did eventually rock up and my door, I overheard a comment that sounded unbelievably similar to the word for ***** in isiZulu. What a wonderful greeting! The person who handed me the parcel then even further enraged me. The box in which my extremely fragile parcel was in was in terrible shape, I've seen failed skydiving attempts in better condition. When I asked why it was falling apart I was told it was due to a lack of sellotape. (Two for two) To all who seek a courier: find another, this isn't the one. To all Evetech customers who order: My prayers are with you. I have no other to describe my anger so this will have to suffice.
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