Replay Jeans South Africa
Unclaimed Business
|1.5|10 Reviews (last 12 months)|This business does not respond to reviews
Replay Jeans South Africa
Unclaimed Business
|1.5
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-58Unlikely
NPS Score
-58
Recommended: Unlikely
Review Distribution
1.5|10 Reviews
Sep '25 - Aug '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTV
Thando V
1 reviews | Active since Apr 2026
20 May 2026, 18:31
Dear Replay Store Team, I am writing to formally raise my dissatisfaction regarding the handling of my complaint about the hoodie I purchased from your store. I purchased the hoodie and wore it only once. The following day, I noticed that it had torn at t
Bad customer services with regards to their return policy on damaged items
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Thando V
1 reviews | Active since Apr 2026
20 May 2026, 18:31
Dear Replay Store Team, I am writing to formally raise my dissatisfaction regarding the handling of my complaint about the hoodie I purchased from your store. I purchased the hoodie and wore it only once. The following day, I noticed that it had torn at t
Bad customer services with regards to their return policy on damaged items
0
Replies (0)NG
Nosipho G
1 reviews | Active since May 2026
16 May 2026, 13:21
Product quality
I bought a pair of sliders through their website in January, and they are already torn. I browsed through their website to find help about this issue but I can’t find anything. I really loved the sliders but I really disappointed and shocked about the quality considering their prices.
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Nosipho G
1 reviews | Active since May 2026
16 May 2026, 13:21
Product quality
I bought a pair of sliders through their website in January, and they are already torn. I browsed through their website to find help about this issue but I can’t find anything. I really loved the sliders but I really disappointed and shocked about the quality considering their prices.
0
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Thando V
1 reviews | Active since Apr 2026
30 Apr 2026, 07:29
Dear Regional Manager (Replay Sandton City) I am writing to formally lodge a complaint regarding a hoodie I purchased from your store on Friday. I wore the hoodie once on Saturday, and by Sunday morning, I discovered that it had torn at the back. I was
I am Disappointed with the return policy on damaged items.
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Thando V
1 reviews | Active since Apr 2026
30 Apr 2026, 07:29
Dear Regional Manager (Replay Sandton City) I am writing to formally lodge a complaint regarding a hoodie I purchased from your store on Friday. I wore the hoodie once on Saturday, and by Sunday morning, I discovered that it had torn at the back. I was
I am Disappointed with the return policy on damaged items.
0
Replies (0)P
Patience
1 reviews | Active since Oct 2025
9 Apr 2026, 12:50
I’m happy with their professionalism
Yes I was worried at first because i wasn’t getting any delivery updates from Replay jeans but I got to understand that was just a normal delay like any other online shops due to holidays were approaching nd all that , I I did Receive my Oder even though nd happy about it their the best .
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Patience
1 reviews | Active since Oct 2025
9 Apr 2026, 12:50
I’m happy with their professionalism
Yes I was worried at first because i wasn’t getting any delivery updates from Replay jeans but I got to understand that was just a normal delay like any other online shops due to holidays were approaching nd all that , I I did Receive my Oder even though nd happy about it their the best .
0
Replies (0)nM
noluthando M
1 reviews | Active since Mar 2013
8 Apr 2026, 13:27
Shoe sizing factory defect / incorrect sizing
Good day, My name is Noluthando. I am writing regarding a pair of Black Field Badges SA sneakers that I purchased for my son on the 11th of February as a birthday gift. The pair in question is the graffiti design in size 41 (UK 7). Unfortunately, we have encountered an issue with the sizing. Although the shoes are marked as size 41, they are noticeably larger than expected. After my son wore them a few times, it became clear that they do not fit properly and are too big, despite this being his usual size. Given the price of the shoes, I am quite disappointed, as my son is unable to enjoy wearing them comfortably. To try to resolve the issue, we purchased inner soles, and upon measuring them, we found that the internal sizing corresponds more closely to a size 42 rather than a 41. This leads me to believe that the shoes may have a factory defect or incorrect sizing. I would greatly appreciate it if this matter could be investigated and resolved. As it stands, I have spent a significant amount of money on shoes that my son cannot properly wear due to the sizing issue. I look forward to your response and assistance in resolving this matter. Kind regards, Noluthando
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noluthando M
1 reviews | Active since Mar 2013
8 Apr 2026, 13:27
Shoe sizing factory defect / incorrect sizing
Good day, My name is Noluthando. I am writing regarding a pair of Black Field Badges SA sneakers that I purchased for my son on the 11th of February as a birthday gift. The pair in question is the graffiti design in size 41 (UK 7). Unfortunately, we have encountered an issue with the sizing. Although the shoes are marked as size 41, they are noticeably larger than expected. After my son wore them a few times, it became clear that they do not fit properly and are too big, despite this being his usual size. Given the price of the shoes, I am quite disappointed, as my son is unable to enjoy wearing them comfortably. To try to resolve the issue, we purchased inner soles, and upon measuring them, we found that the internal sizing corresponds more closely to a size 42 rather than a 41. This leads me to believe that the shoes may have a factory defect or incorrect sizing. I would greatly appreciate it if this matter could be investigated and resolved. As it stands, I have spent a significant amount of money on shoes that my son cannot properly wear due to the sizing issue. I look forward to your response and assistance in resolving this matter. Kind regards, Noluthando
0
Replies (0)P
Patience
1 reviews | Active since Oct 2025
30 Mar 2026, 09:54
Status inquiry
I’m writing to lodge a complaint regarding poor service from Replay. I have an active order (No: 158600), and I’m concerned about the lack of communication. Despite reaching out via email and WhatsApp, I have not received any response from their team or even the manager. It’s now Monday, and I expected a more professional level of service. The delays and lack of feedback are frustrating, especially with no update on my delivery. I kindly request that this matter be addressed urgently and that Replay improves their communication and service.
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Patience
1 reviews | Active since Oct 2025
30 Mar 2026, 09:54
Status inquiry
I’m writing to lodge a complaint regarding poor service from Replay. I have an active order (No: 158600), and I’m concerned about the lack of communication. Despite reaching out via email and WhatsApp, I have not received any response from their team or even the manager. It’s now Monday, and I expected a more professional level of service. The delays and lack of feedback are frustrating, especially with no update on my delivery. I kindly request that this matter be addressed urgently and that Replay improves their communication and service.
0
Replies (0)EM
Elias M
1 reviews | Active since Oct 2015
5 Dec 2025, 09:51
Exchange Dissatisfaction
Good day. Just would like to express my outmost disappointment and frustration dealing with Replay SA. I bought items on the 24th Nov before the actual Black Friday on Sale and received them on the 26th, upon receiving them i realized 2 items from my orders were small, immediately logged an exchange for larger items and selected new sizes, but i did not get a response, followed up with an email to check status 2 days later, only got a response after the sale had ended after Black Friday that the items i selected were out of stock but when i logged the exchange on the site there was still stock. I was told i need to choose different items but i would loose the Black Friday discounts and will need top up. I find it very unfair and prejudice that they conveniently came back to me when the sale had ended and now i need to pay more. I asked why cant i choose items of the same value and apply Black Friday discount as i was eligible for discount having logged the exchange within the Black Friday period or wait for those items to come back stock but they refusing and insisted that i choose new items of the same value of the discount or get a refund. This is very disappointing that they ignored my exchange while they were focusing on pushing sales and ended up running out of stock. I even argued that the same items and sizes i have someone out there might also be looking for them. Very disappointing
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Elias M
1 reviews | Active since Oct 2015
5 Dec 2025, 09:51
Exchange Dissatisfaction
Good day. Just would like to express my outmost disappointment and frustration dealing with Replay SA. I bought items on the 24th Nov before the actual Black Friday on Sale and received them on the 26th, upon receiving them i realized 2 items from my orders were small, immediately logged an exchange for larger items and selected new sizes, but i did not get a response, followed up with an email to check status 2 days later, only got a response after the sale had ended after Black Friday that the items i selected were out of stock but when i logged the exchange on the site there was still stock. I was told i need to choose different items but i would loose the Black Friday discounts and will need top up. I find it very unfair and prejudice that they conveniently came back to me when the sale had ended and now i need to pay more. I asked why cant i choose items of the same value and apply Black Friday discount as i was eligible for discount having logged the exchange within the Black Friday period or wait for those items to come back stock but they refusing and insisted that i choose new items of the same value of the discount or get a refund. This is very disappointing that they ignored my exchange while they were focusing on pushing sales and ended up running out of stock. I even argued that the same items and sizes i have someone out there might also be looking for them. Very disappointing
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Replies (0)TR
Thomani R
1 reviews | Active since Aug 2019
2 Dec 2025, 19:03
Bad Customer Service and Poor Quality of materials
I bought some takkies at Replay Atterbury two months back and they are teared. I gave them back to the manager and they sent to Woodmead. The woodmead manager kept them for some weeks,when enquiring am told they are waiting for business owner to come back from Cape Town. Still today am not helped and i believe the quality of Replay clothes are below standard.Customer service is very poor. Cheap materials are being used and their pricing is hilarious
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Thomani R
1 reviews | Active since Aug 2019
2 Dec 2025, 19:03
Bad Customer Service and Poor Quality of materials
I bought some takkies at Replay Atterbury two months back and they are teared. I gave them back to the manager and they sent to Woodmead. The woodmead manager kept them for some weeks,when enquiring am told they are waiting for business owner to come back from Cape Town. Still today am not helped and i believe the quality of Replay clothes are below standard.Customer service is very poor. Cheap materials are being used and their pricing is hilarious
0
Replies (0)