Promise to refund and it has not been fulfilled since Nov 2025

I have a previous complaint about this business.

Wessie called me and engaged on the refund. We went through the entire process yet again.

I received this email from them on 18/11/2025 and to date we have not received any payment. My aunty is currently undergoing treatment for cancer and this is causing undue and unnecessary stress.

From: Allan Flemming <***> Sent: Tuesday, 18 November 2025 09:55 To: *** Cc: Samiksha Manilall <***>; Wessie van der Westhuizen <***> Subject: Proof of banking - needed documentation

Sensitivity - Operational

Morning

Everything has sent to the relevant department for payment to be made

Allan Flemming Warranty Specialist Renault Centurion ***