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Chantel Canham-Mathe

Active since Jun 2020

4

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0

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4 reviews

Renault Motus Centurion

6 months ago

Promise to refund and it has not been fulfilled since Nov 2025

I have a previous complaint about this business. Wessie called me and engaged on the refund. We went through the entire process yet again. I received this email from them on 18/11/2025 and to date we have not received any payment. My aunty is currently undergoing treatment for cancer and this is causing undue and unnecessary stress. From: Allan Flemming <***> Sent: Tuesday, 18 November 2025 09:55 To: *** Cc: Samiksha Manilall <***>; Wessie van der Westhuizen <***> Subject: Proof of banking - needed documentation Sensitivity - Operational Morning Everything has sent to the relevant department for payment to be made Allan Flemming Warranty Specialist Renault Centurion ***

0 replies

Renault Motus Centurion

9 months ago

Unresolved Refund and Unauthorised Work – June 2025

Good day Renault Team, I am writing on behalf of my aunt who is 62 years regarding an unresolved matter from June 2025. She took her vehicle to your Service Centre to address an airbag warning light. After a diagnostic test, she received and accepted a quotation to fix the airbag issue only. However, upon collecting her car, she noticed a rattling sound that was not present before. She was then informed that a part had been changed without her consent or prior authorisation. She immediately returned the vehicle and spoke with the manager, who acknowledged the error and agreed to reinstall the original part and process a refund. Despite this assurance, and after several follow-ups and resending of banking details multiple times, she has still not received the refund. We have been engaging with Samantha, who has repeatedly promised to resolve the matter, but unfortunately, no action has been taken to date. We kindly request that Renault urgently rectifies this issue and processes the refund as agreed. This matter has been pending for several months and has caused unnecessary frustration and inconvenience. Please confirm receipt of this complaint and provide a clear timeline for resolution. Is this how you treat elderly people???????

0 replies

23 months ago

Monterra Bikes at Pick N Pay

I bought a Monterra Bike for my sons birthday in August. The issue is that the bike is falling apart. It was first the seat, my hubby replaced the parts with the ones from my sons old bike. Next issue is the handle bar. We cannot spend our days fixing horrible quality. Please dont buy these bikes!!!!!!!!!!! Worst quality in the world. No wonder they so cheap..............I feel like just taking the bike back and leaving it at the door.

1 reply

FNB (First National Bank)

28 months ago

Unpaid

FNB Charged me R700 for unpaid on a low amount for what reason only they know. I had money in my savings account as my client transferred amount to the wrong account. What bull is this though.

1 reply

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