RM
Renault Melrose
Unclaimed Business
RM
Renault Melrose
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
3.4|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 09:09
Renault Triber Sold Defective – Multiple Breakdowns, Engine Failure- Dealership Still Refusing Resolution
I purchased a Renault Triber from Renault Melrose in December and collected it in January. Since collection, the vehicle has been unreliable and defective. The vehicle has broken down multiple times, has been towed on more than one occasion, and has been returned to the dealership repeatedly due to ongoing faults. These issues have been continuous since collection and are not isolated incidents. Despite several repair attempts since January, the situation has now escalated to the point where I have been informed that the vehicle requires a full engine replacement under warranty, after previously experiencing gearbox-related and driveability issues. It is extremely concerning that a recently purchased vehicle has required intervention on multiple major components within such a short period. I formally rejected the vehicle during an in-person meeting with the dealership on 24 March and requested either a refund or replacement. However, this request has still not been meaningfully addressed. Instead, as recently as yesterday, I was informed via email that the dealership has the right to continue repairing the vehicle. While I understand that warranty and OEM processes exist, I do not understand how this overrides my rights as a consumer to receive goods that are of good quality, reliable, durable, and free from defects. After multiple failed repair attempts from January to date, I am simply not prepared to accept further repairs on a vehicle that has repeatedly failed. I have also had to repeatedly correct inaccurate and incomplete statements regarding the history of this matter, which has made the process even more frustrating. I have honestly never dealt with a service provider whose approach has felt as undermining and dismissive as this experience has been. I am currently using a loan vehicle provided by the dealership after making them aware of the inconvenience this matter has caused. At this stage, I am effectively expected to continue using a temporary vehicle while the vehicle I purchased remains dead and inoperative. In addition, ownership of the vehicle I purchased has still not been transferred to me from January to date, which raises even further concern regarding the handling of this matter. The matter has been escalated to the Motor Industry Ombudsman of South Africa and remains unresolved pending the outstanding information required to finalise the complaint process. At this stage, this is no longer just a repair issue, but a matter of reliability, accountability and consumer rights. I now require urgent intervention from Renault South Africa to properly resolve this matter.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 09:09
Renault Triber Sold Defective – Multiple Breakdowns, Engine Failure- Dealership Still Refusing Resolution
I purchased a Renault Triber from Renault Melrose in December and collected it in January. Since collection, the vehicle has been unreliable and defective. The vehicle has broken down multiple times, has been towed on more than one occasion, and has been returned to the dealership repeatedly due to ongoing faults. These issues have been continuous since collection and are not isolated incidents. Despite several repair attempts since January, the situation has now escalated to the point where I have been informed that the vehicle requires a full engine replacement under warranty, after previously experiencing gearbox-related and driveability issues. It is extremely concerning that a recently purchased vehicle has required intervention on multiple major components within such a short period. I formally rejected the vehicle during an in-person meeting with the dealership on 24 March and requested either a refund or replacement. However, this request has still not been meaningfully addressed. Instead, as recently as yesterday, I was informed via email that the dealership has the right to continue repairing the vehicle. While I understand that warranty and OEM processes exist, I do not understand how this overrides my rights as a consumer to receive goods that are of good quality, reliable, durable, and free from defects. After multiple failed repair attempts from January to date, I am simply not prepared to accept further repairs on a vehicle that has repeatedly failed. I have also had to repeatedly correct inaccurate and incomplete statements regarding the history of this matter, which has made the process even more frustrating. I have honestly never dealt with a service provider whose approach has felt as undermining and dismissive as this experience has been. I am currently using a loan vehicle provided by the dealership after making them aware of the inconvenience this matter has caused. At this stage, I am effectively expected to continue using a temporary vehicle while the vehicle I purchased remains dead and inoperative. In addition, ownership of the vehicle I purchased has still not been transferred to me from January to date, which raises even further concern regarding the handling of this matter. The matter has been escalated to the Motor Industry Ombudsman of South Africa and remains unresolved pending the outstanding information required to finalise the complaint process. At this stage, this is no longer just a repair issue, but a matter of reliability, accountability and consumer rights. I now require urgent intervention from Renault South Africa to properly resolve this matter.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 11:01
Worst Renault Branch Service
I am shocked and and appalled by the poor service I have received at Renault Melrose in Johannesburg I was made an offer and accepted the linked rate Earlier today I was told I can come and collect the car at 15:00. Later today I was told that the deal can no longer go ahead because the branch had made calculation errors I have subsequently cancelled my insurance in anticipation of of collecting the car and showing confirmation of insurance. I expect this to be resolved and for me to receive the car that I accepted the deal on or this will have to be taken further through legal channels as this was not my mistake and has inconvenienced me dramatically
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 11:01
Worst Renault Branch Service
I am shocked and and appalled by the poor service I have received at Renault Melrose in Johannesburg I was made an offer and accepted the linked rate Earlier today I was told I can come and collect the car at 15:00. Later today I was told that the deal can no longer go ahead because the branch had made calculation errors I have subsequently cancelled my insurance in anticipation of of collecting the car and showing confirmation of insurance. I expect this to be resolved and for me to receive the car that I accepted the deal on or this will have to be taken further through legal channels as this was not my mistake and has inconvenienced me dramatically
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 12:35
Margaret!!! Beautiful servive
I will like to thank Margaret for the beautiful service i have received from her. I brought in my car yesterday and she was there to assist me with a smile. And i have been receiving updates from her. She is willing to even go an extra mile. I am frustrated that my car is not yet ready but dealing with people like Margaret makes things a bit easier. Thank you so much
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 12:35
Margaret!!! Beautiful servive
I will like to thank Margaret for the beautiful service i have received from her. I brought in my car yesterday and she was there to assist me with a smile. And i have been receiving updates from her. She is willing to even go an extra mile. I am frustrated that my car is not yet ready but dealing with people like Margaret makes things a bit easier. Thank you so much
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 09:59
MELROSE RENULT ANNA
I wish to express my sincere appreciation for the outstanding customer service I received at Renault Melrose Arch, particularly from Anna. I have never experienced such exceptional service elsewhere. Anna was welcoming, friendly, patient, extremely knowledgeable, and very informative. She demonstrated true dedication to her work and went above and beyond to ensure my satisfaction. On 06/12/2025, despite finishing her shift at 12:00, Anna waited for me to collect my car after its service—even though I was over 1 hour and 30 minutes late. Her thoughtfulness and commitment to customer satisfaction were remarkable. I would also like to thank her manager (whose name I unfortunately forgot) for being friendly, helpful, and understanding of my circumstances. Sending positive vibes to Anna—you truly exemplify what great customer service is all about. I hope Renault recognises and rewards such dedication. Keep up the excellent work!
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 09:59
MELROSE RENULT ANNA
I wish to express my sincere appreciation for the outstanding customer service I received at Renault Melrose Arch, particularly from Anna. I have never experienced such exceptional service elsewhere. Anna was welcoming, friendly, patient, extremely knowledgeable, and very informative. She demonstrated true dedication to her work and went above and beyond to ensure my satisfaction. On 06/12/2025, despite finishing her shift at 12:00, Anna waited for me to collect my car after its service—even though I was over 1 hour and 30 minutes late. Her thoughtfulness and commitment to customer satisfaction were remarkable. I would also like to thank her manager (whose name I unfortunately forgot) for being friendly, helpful, and understanding of my circumstances. Sending positive vibes to Anna—you truly exemplify what great customer service is all about. I hope Renault recognises and rewards such dedication. Keep up the excellent work!
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2025, 13:09
Unmatched customer service
I’ll always recommend this branch. They always go out of their way to assist a customer. Excellent service from the ladies at reception, service centre, manager for service department and all the way up to the dealer principal. Keep it up!
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2025, 13:09
Unmatched customer service
I’ll always recommend this branch. They always go out of their way to assist a customer. Excellent service from the ladies at reception, service centre, manager for service department and all the way up to the dealer principal. Keep it up!
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Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 09:13
Sometimes we need to let people know they are doing a goid job and providing stellar services
I recently bought a beautiful Kwid , while i was not looking to buy, after a service on my vehicle, Anna called to check on the quality of the service , she asked if I was looking to buy a new car seeing that its 5 years we can look into getting you a new kwid. In my experience of being sold things, the was the least intrusive sales pitch. Didn’t even know that one can actually do that. Anna thanks. From the first call to me parking my new car in the garage 2weeks fair trade in price quick turnaround time by everyone I dealt with at the dealership is 5star.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 09:13
Sometimes we need to let people know they are doing a goid job and providing stellar services
I recently bought a beautiful Kwid , while i was not looking to buy, after a service on my vehicle, Anna called to check on the quality of the service , she asked if I was looking to buy a new car seeing that its 5 years we can look into getting you a new kwid. In my experience of being sold things, the was the least intrusive sales pitch. Didn’t even know that one can actually do that. Anna thanks. From the first call to me parking my new car in the garage 2weeks fair trade in price quick turnaround time by everyone I dealt with at the dealership is 5star.
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