DD
Dima D
Active since May 2026
2
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2 reviews1 month ago
Renault Triber Sold Defective – Multiple Breakdowns, Engine Failure- Dealership Still Refusing Resolution
I purchased a Renault Triber from Renault Melrose in December and collected it in January. Since collection, the vehicle has been unreliable and defective. The vehicle has broken down multiple times, has been towed on more than one occasion, and has been returned to the dealership repeatedly due to ongoing faults. These issues have been continuous since collection and are not isolated incidents. Despite several repair attempts since January, the situation has now escalated to the point where I have been informed that the vehicle requires a full engine replacement under warranty, after previously experiencing gearbox-related and driveability issues. It is extremely concerning that a recently purchased vehicle has required intervention on multiple major components within such a short period. I formally rejected the vehicle during an in-person meeting with the dealership on 24 March and requested either a refund or replacement. However, this request has still not been meaningfully addressed. Instead, as recently as yesterday, I was informed via email that the dealership has the right to continue repairing the vehicle. While I understand that warranty and OEM processes exist, I do not understand how this overrides my rights as a consumer to receive goods that are of good quality, reliable, durable, and free from defects. After multiple failed repair attempts from January to date, I am simply not prepared to accept further repairs on a vehicle that has repeatedly failed. I have also had to repeatedly correct inaccurate and incomplete statements regarding the history of this matter, which has made the process even more frustrating. I have honestly never dealt with a service provider whose approach has felt as undermining and dismissive as this experience has been. I am currently using a loan vehicle provided by the dealership after making them aware of the inconvenience this matter has caused. At this stage, I am effectively expected to continue using a temporary vehicle while the vehicle I purchased remains dead and inoperative. In addition, ownership of the vehicle I purchased has still not been transferred to me from January to date, which raises even further concern regarding the handling of this matter. The matter has been escalated to the Motor Industry Ombudsman of South Africa and remains unresolved pending the outstanding information required to finalise the complaint process. At this stage, this is no longer just a repair issue, but a matter of reliability, accountability and consumer rights. I now require urgent intervention from Renault South Africa to properly resolve this matter.
0 replies
1 month ago
Renault Triber Sold Defective- Multiple Breakdowns, Engine Failure- Dealership still refusing resolution
I purchased a Renault Triber from Renault Melrose in December and collected it in January. Since collection, the vehicle has been unreliable and defective. The vehicle has broken down multiple times, has been towed on more than one occasion, and has been returned to the dealership repeatedly due to ongoing faults. These issues have been continuous since collection and are not isolated incidents. Despite several repair attempts since January, the situation has now escalated to the point where I have been informed that the vehicle requires a full engine replacement under warranty, after previously experiencing gearbox-related and driveability issues. It is extremely concerning that a recently purchased vehicle has required intervention on multiple major components within such a short period. I formally rejected the vehicle during an in-person meeting with the dealership on 24 March and requested either a refund or replacement. However, this request has still not been meaningfully addressed. Instead, as recently as yesterday, I was informed via email that the dealership has the right to continue repairing the vehicle. While I understand that warranty and OEM processes exist, I do not understand how this overrides my rights as a consumer to receive goods that are of good quality, reliable, durable, and free from defects. After multiple failed repair attempts from January to date, I am simply not prepared to accept further repairs on a vehicle that has repeatedly failed. I have also had to repeatedly correct inaccurate and incomplete statements regarding the history of this matter, which has made the process even more frustrating. I have honestly never dealt with a service provider whose approach has felt as undermining and dismissive as this experience has been. I am currently using a loan vehicle provided by the dealership after making them aware of the inconvenience this matter has caused. At this stage, I am effectively expected to continue using a temporary vehicle while the vehicle I purchased remains dead and inoperative. In addition, ownership of the vehicle I purchased has still not been transferred to me from January to date, which raises even further concern regarding the handling of this matter. The matter has been escalated to the Motor Industry Ombudsman of South Africa and remains unresolved pending the outstanding information required to finalise the complaint process. At this stage, this is no longer just a repair issue, but a matter of reliability, accountability and consumer rights. I now require urgent intervention from Renault South Africa to properly resolve this matter.
0 replies
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