RM
Remote Metering Solutions (RMS)
Verified Business
RM
AI Review Summary
Based on recent customer reviews, Remote Metering Solutions (RMS) is facing significant dissatisfaction from residents in complexes where it manages prepaid electricity. Customers consistently mention unexplained back-billing, payments that fail to allocate to their wallets, and meter readings they perceive as inflated or inconsistent. A recurring theme is unresponsive support across the call centre and WhatsApp channels, with agents reportedly repeating scripted timelines without resolving issues. Many reviewers describe feeling powerless when service is disconnected despite topping up, and express distrust toward the billing logic and finance escalation process.
Performance(last 12 months):
TrustIndex
2.3
Ranking
#15
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 13:38
absolutely horrible
I wish I could give a Zero rating ,I reside in Boksburg and rent from(Zelri Properties ) phoenix House ,Earlier this year we were still using meter mate ,end of February we received a email stating we should register with Ismart or our lights will be cut ,upon doing so our balances were already in a negative -R1500 mind you we had no idea about this prior to this email being sent ,we had to pay that outstanding amount including a registration fee ,I top up almost every week switch off the main switch before leaving for work every morning yet my bill is always in a negative this is insane I spend more on electricity then I pay for RENT!!
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 13:38
absolutely horrible
I wish I could give a Zero rating ,I reside in Boksburg and rent from(Zelri Properties ) phoenix House ,Earlier this year we were still using meter mate ,end of February we received a email stating we should register with Ismart or our lights will be cut ,upon doing so our balances were already in a negative -R1500 mind you we had no idea about this prior to this email being sent ,we had to pay that outstanding amount including a registration fee ,I top up almost every week switch off the main switch before leaving for work every morning yet my bill is always in a negative this is insane I spend more on electricity then I pay for RENT!!
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 06:35
RMS Electricity Costs Are Completely Unreasonable
RMS electricity is honestly an absolute ****. If you’re moving into a complex that uses them, avoid it if you can. There are so many different charges on the account that make no sense, including paying around R12 every single time you top up. We live in a normal 3 bedroom apartment with no pool pump, no aircons running all day, nothing excessive, yet somehow we’re expected to spend over R3000 a month on electricity. I even went out of my way to buy new A rated energy efficient appliances thinking it would help reduce costs and it made absolutely no noticeable difference. It genuinely feels like the daily allowance and usage is just made up as they go along. Extremely frustrating and zero transparency in the billing.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 06:35
RMS Electricity Costs Are Completely Unreasonable
RMS electricity is honestly an absolute ****. If you’re moving into a complex that uses them, avoid it if you can. There are so many different charges on the account that make no sense, including paying around R12 every single time you top up. We live in a normal 3 bedroom apartment with no pool pump, no aircons running all day, nothing excessive, yet somehow we’re expected to spend over R3000 a month on electricity. I even went out of my way to buy new A rated energy efficient appliances thinking it would help reduce costs and it made absolutely no noticeable difference. It genuinely feels like the daily allowance and usage is just made up as they go along. Extremely frustrating and zero transparency in the billing.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 14:25
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 14:25
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 11:42
POOR AND INCORRECT BILLING
I am extremely frustrated with the remote metering system. Today, when I logged into the app, I saw that my balance was -R1,800. When I contacted customer support, I was told that I am being back-billed because their data system was not working. As a result, they claim I was not billed for five months and now need to top up my account before they can reconnect my service. This explanation does not make sense. During that period, the app showed my daily usage, and money was being deducted regularly. I therefore do not understand how I could suddenly be back-billed for five months. I will not pay the R1,800. It is not my responsibility to cover costs caused by their system failure. They need to resolve this issue on their side without playing mind games with customers.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 11:42
POOR AND INCORRECT BILLING
I am extremely frustrated with the remote metering system. Today, when I logged into the app, I saw that my balance was -R1,800. When I contacted customer support, I was told that I am being back-billed because their data system was not working. As a result, they claim I was not billed for five months and now need to top up my account before they can reconnect my service. This explanation does not make sense. During that period, the app showed my daily usage, and money was being deducted regularly. I therefore do not understand how I could suddenly be back-billed for five months. I will not pay the R1,800. It is not my responsibility to cover costs caused by their system failure. They need to resolve this issue on their side without playing mind games with customers.
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2026, 15:13
RMS Poor Services!
I am very disappointed with the services of RMS. I topped on electricity January 5th - I made 2 payments, both equivalent to R500. Only one payment was allocated, the other not. Called multiple times regarding the second payment, consultants kept advising me that it would be allocated in the next 24hrs... Each time given the same story. It's a week later and our electricity still has not been allocated. Apparently nobody from the finance department is reachable via cellphone/ landlines to escalate this allocation. Only via chats etc...actually shocking How pathetic! Another day goes buy, my electricity is running on low and still no electricity allocation made !
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2026, 15:13
RMS Poor Services!
I am very disappointed with the services of RMS. I topped on electricity January 5th - I made 2 payments, both equivalent to R500. Only one payment was allocated, the other not. Called multiple times regarding the second payment, consultants kept advising me that it would be allocated in the next 24hrs... Each time given the same story. It's a week later and our electricity still has not been allocated. Apparently nobody from the finance department is reachable via cellphone/ landlines to escalate this allocation. Only via chats etc...actually shocking How pathetic! Another day goes buy, my electricity is running on low and still no electricity allocation made !
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Anonymous
1 reviews | Active since Jan 2020
1 Nov 2025, 07:54
STAY AWAY!!!!
They DO NOT!!!!!! Deserve a 1 star !!!!!!! I hate!!! That this complex didn’t read hello Peter before signing up with this company!!!! 26th of October loaded R450 / they only allocate R300 …. Now today the 1st of November I’m negative R200!?!?!? This is two people in an apartment!! Too **** scared to put on a washing machine and vacuum!!! Only watch tv at night!!!! Stay farrrrrr faaaaaaarrrr away from this company!!! At this rate I can pay a small car off!!!!!
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Anonymous
1 reviews | Active since Jan 2020
1 Nov 2025, 07:54
STAY AWAY!!!!
They DO NOT!!!!!! Deserve a 1 star !!!!!!! I hate!!! That this complex didn’t read hello Peter before signing up with this company!!!! 26th of October loaded R450 / they only allocate R300 …. Now today the 1st of November I’m negative R200!?!?!? This is two people in an apartment!! Too **** scared to put on a washing machine and vacuum!!! Only watch tv at night!!!! Stay farrrrrr faaaaaaarrrr away from this company!!! At this rate I can pay a small car off!!!!!
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