Based on recent customer reviews, Remote Metering Solutions (RMS) faces overwhelmingly negative feedback across every aspect of its service. Customers consistently report unexplained and excessive electricity charges, with many describing back-billing for alleged system failures. Payment allocations are frequently delayed or lost, leaving residents without power for days. The billing system lacks transparency, with unclear fees such as daily platform charges and inconsistent usage data. Customer support is widely criticized as unresponsive, unhelpful, and slow, with WhatsApp and phone channels often going unanswered well beyond stated SLAs.
Replied to 11.76470588235294% of negative reviews
Typically takes less than 842h 42m to reply
TrustIndex
2.9
Score
Avg Reply
69872
Hours
NPS Score
-100
Recommended: Unlikely
Replied to 11.76470588235294% of negative reviews
Typically takes less than 842h 42m to reply
Apr '25 - Mar '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.
1 reviews | Active since Jan 2020
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.
1 reviews | Active since Jan 2020
RMS: The Most Exploitative Utility System I’ve Ever Experienced
This has been, without question, the most frustrating and exploitative utility management system I have ever encountered. The RMS system is plagued by constant service interruptions, unexplained billing anomalies, and an alarming lack of accountability. Their practice of issuing inflated charges under the guise of “back pay” is both opaque and unjustifiable. I cannot emphasize this enough: if you are considering moving into an estate or residence that operates under the RMS system—avoid it at all costs. You will likely find yourself paying electricity fees so excessive that they could easily amount to 30–40% of your rent or bond repayment. In my own experience, I was billed over R500 for water, electricity, and sanitation within just two days—an amount that defies both logic and fairness. The situation worsens when you attempt to resolve these issues. Reaching RMS through any of their communication channels is nearly impossible. Calls and emails go unanswered, leaving you with no option but to pay whatever figure they demand—unless you are willing to live without essential utilities. It’s deeply concerning how this system continues to operate despite widespread dissatisfaction. I personally know of more than a hundred individuals who have endured similar experiences, though only a fraction have taken the time to write public reviews. In short: if an estate or property is managed through the RMS system, do yourself a favor—don’t move in. The regret will not come from the home itself, but from being locked into this ********* and inefficient system.
1 reviews | Active since Jan 2020
RMS: The Most Exploitative Utility System I’ve Ever Experienced
This has been, without question, the most frustrating and exploitative utility management system I have ever encountered. The RMS system is plagued by constant service interruptions, unexplained billing anomalies, and an alarming lack of accountability. Their practice of issuing inflated charges under the guise of “back pay” is both opaque and unjustifiable. I cannot emphasize this enough: if you are considering moving into an estate or residence that operates under the RMS system—avoid it at all costs. You will likely find yourself paying electricity fees so excessive that they could easily amount to 30–40% of your rent or bond repayment. In my own experience, I was billed over R500 for water, electricity, and sanitation within just two days—an amount that defies both logic and fairness. The situation worsens when you attempt to resolve these issues. Reaching RMS through any of their communication channels is nearly impossible. Calls and emails go unanswered, leaving you with no option but to pay whatever figure they demand—unless you are willing to live without essential utilities. It’s deeply concerning how this system continues to operate despite widespread dissatisfaction. I personally know of more than a hundred individuals who have endured similar experiences, though only a fraction have taken the time to write public reviews. In short: if an estate or property is managed through the RMS system, do yourself a favor—don’t move in. The regret will not come from the home itself, but from being locked into this ********* and inefficient system.
1 reviews | Active since Jan 2020
Poor Service!
This might hands down be one of the most frustrating businesses to work with. Poor customer service. I have much more to say, but don't want to expend any further energy.
1 reviews | Active since Jan 2020
Poor Service!
This might hands down be one of the most frustrating businesses to work with. Poor customer service. I have much more to say, but don't want to expend any further energy.
1 reviews | Active since Jan 2020
POOR AND INCORRECT BILLING
I am extremely frustrated with the remote metering system. Today, when I logged into the app, I saw that my balance was -R1,800. When I contacted customer support, I was told that I am being back-billed because their data system was not working. As a result, they claim I was not billed for five months and now need to top up my account before they can reconnect my service. This explanation does not make sense. During that period, the app showed my daily usage, and money was being deducted regularly. I therefore do not understand how I could suddenly be back-billed for five months. I will not pay the R1,800. It is not my responsibility to cover costs caused by their system failure. They need to resolve this issue on their side without playing mind games with customers.
1 reviews | Active since Jan 2020
POOR AND INCORRECT BILLING
I am extremely frustrated with the remote metering system. Today, when I logged into the app, I saw that my balance was -R1,800. When I contacted customer support, I was told that I am being back-billed because their data system was not working. As a result, they claim I was not billed for five months and now need to top up my account before they can reconnect my service. This explanation does not make sense. During that period, the app showed my daily usage, and money was being deducted regularly. I therefore do not understand how I could suddenly be back-billed for five months. I will not pay the R1,800. It is not my responsibility to cover costs caused by their system failure. They need to resolve this issue on their side without playing mind games with customers.
1 reviews | Active since Jan 2020
RMS Poor Services!
I am very disappointed with the services of RMS. I topped on electricity January 5th - I made 2 payments, both equivalent to R500. Only one payment was allocated, the other not. Called multiple times regarding the second payment, consultants kept advising me that it would be allocated in the next 24hrs... Each time given the same story. It's a week later and our electricity still has not been allocated. Apparently nobody from the finance department is reachable via cellphone/ landlines to escalate this allocation. Only via chats etc...actually shocking How pathetic! Another day goes buy, my electricity is running on low and still no electricity allocation made !
1 reviews | Active since Jan 2020
RMS Poor Services!
I am very disappointed with the services of RMS. I topped on electricity January 5th - I made 2 payments, both equivalent to R500. Only one payment was allocated, the other not. Called multiple times regarding the second payment, consultants kept advising me that it would be allocated in the next 24hrs... Each time given the same story. It's a week later and our electricity still has not been allocated. Apparently nobody from the finance department is reachable via cellphone/ landlines to escalate this allocation. Only via chats etc...actually shocking How pathetic! Another day goes buy, my electricity is running on low and still no electricity allocation made !
1 reviews | Active since Jan 2020
RMS
We are suffering with this company. R250 electricity doesn’t even last for a week, but I’m staying alone and my gyser is off most of the time, even scared to use Dishwasher and washing machine🥴🥴🥴🥴🥴🥴
1 reviews | Active since Jan 2020
RMS
We are suffering with this company. R250 electricity doesn’t even last for a week, but I’m staying alone and my gyser is off most of the time, even scared to use Dishwasher and washing machine🥴🥴🥴🥴🥴🥴
1 reviews | Active since Jan 2020
STAY AWAY!!!!
They DO NOT!!!!!! Deserve a 1 star !!!!!!! I hate!!! That this complex didn’t read hello Peter before signing up with this company!!!! 26th of October loaded R450 / they only allocate R300 …. Now today the 1st of November I’m negative R200!?!?!? This is two people in an apartment!! Too **** scared to put on a washing machine and vacuum!!! Only watch tv at night!!!! Stay farrrrrr faaaaaaarrrr away from this company!!! At this rate I can pay a small car off!!!!!
1 reviews | Active since Jan 2020
STAY AWAY!!!!
They DO NOT!!!!!! Deserve a 1 star !!!!!!! I hate!!! That this complex didn’t read hello Peter before signing up with this company!!!! 26th of October loaded R450 / they only allocate R300 …. Now today the 1st of November I’m negative R200!?!?!? This is two people in an apartment!! Too **** scared to put on a washing machine and vacuum!!! Only watch tv at night!!!! Stay farrrrrr faaaaaaarrrr away from this company!!! At this rate I can pay a small car off!!!!!
1 reviews | Active since Jan 2020
Useless Electricity service
The way I hate this electricity service I regret moving into a complex that uses RMS for electricity Unnecessary daily billing for what maintenance?? No guys you rip people off sies This needs to be raised with minister of electricity
1 reviews | Active since Jan 2020
Useless Electricity service
The way I hate this electricity service I regret moving into a complex that uses RMS for electricity Unnecessary daily billing for what maintenance?? No guys you rip people off sies This needs to be raised with minister of electricity