Regus has lowered its service and standards

I write this response with much disappointment as been a loyal paying client of Regus for over four years at the Westway Office Park (Durban ).My rental lease agreement currently has two lease agreements with Regus.One that is expiring on the 30th of April 2026 and the other expired on the 28th of February 2026.Before the 28th of February 2026 I went into my Regus app on my phone .I pressed the option to opt out of the lease agreement as I no longer wanted to renew my lease agreement with Regus but the app had technical difficulties that did not allow me to do this .My lease agreement was therefore auto renewed to end on the 30th of September 2026 .It is not my fault that the Regus app had technical difficulties that did not allow me to perform my desired cancellation of the lease agreement .I have sent numerous emails to my Westway Regus centre manager but she is choosing not to respond to my emails and she sees me physically at the office in numerous different occasions and she still chooses not to engage me .I have tired to solve this matter with Regus internally by sending numerous emails but this is not helping me and I have had to result to taking this matter to this platform.What a great disappointment to Regus which I have been with for four years.The company has lowered its standard of service and is no longer the brand I know it to be two years ago .I hope to hear from Regus soon on this matter.My email is [email protected] and my contact number is 0764656956.