Hi Ian,
Thank you for taking the time to share your recent experience with us. We sincerely regret the frustration and inconvenience caused and appreciate the opportunity to assist and resolve the matter.
During a recent upgrade to our vending system, the transition was intended to be seamless. However, it temporarily affected the ability to successfully purchase vouchers. We understand how frustrating this would have been and truly appreciate your patience.
We’re happy to confirm that the issue has since been resolved, and you should now be able to purchase electricity vouchers without any difficulty.
Should you continue to experience any problems, please feel free to email us at
[email protected] with your meter details and any error messages received. This information will greatly assist us in escalating the matter promptly and identifying and resolving any issues as quickly as possible.
We value your feedback and remain committed to providing a reliable and smooth service experience. Please don’t hesitate to reach out—we’re here to help.