Reach Publishers
Verified Business
|4.5|10 Reviews (last 12 months)|Responds in 11547h 36m
Reach Publishers
Verified Business
|4.5
10 Reviews (last 12 months)
Responds in 11547h 36m
AI Review Summary
Based on recent customer reviews, Reach Publishers is widely praised by self-publishing authors for guiding first-time writers through the publishing journey with professionalism, warmth, and clear communication. Customers consistently mention strong design and cover work, attentive project coordination, and editors who preserve the author's voice. A recurring theme among satisfied authors is feeling supported at every stage. However, a notable concern raised relates to perceived gaps between advertised in-depth editing and the level of editing actually delivered, alongside frustration over refund policies and upfront cost clarity.
Performance(last 12 months):
TrustIndex
6.3
Ranking
#6
in Other
NPS Score
60
Recommended: Very Likely
Review Distribution
4.5|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 11:34
Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only
Title: Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only I contracted Reach Publishers for a self-publishing package costing approximately R20,000. The package explicitly included “In-depth Editing,” cover design, and full publishing support. Unfortunately, the editing delivered was limited to surface-level corrections and brief comments (e.g., noting repetition or missing citations), without any meaningful structural or developmental editing. I was required to substantially rewrite and refine the m****cript myself to bring it to a publishable standard. I acknowledge that my m****cript required work—that is precisely why I selected a package that advertised “in-depth editing.” What was delivered did not meet a reasonable expectation of that service. The cover design provided was also not usable for my project, and I had to create my own independently. After raising these concerns, I was informed that no refund would be applicable, despite the clear gap between what was advertised and what was delivered. Since raising this issue, I have become aware of similar complaints from other authors regarding the discrepancy between “in-depth editing” as advertised and the level of editing actually delivered. I am requesting a full refund based on misrepresentation of services and the fact that the service provided was not fit for purpose. I would prefer to resolve this matter amicably and remain open to engagement from Reach Publishers to find a fair resolution.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 11:34
Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only
Title: Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only I contracted Reach Publishers for a self-publishing package costing approximately R20,000. The package explicitly included “In-depth Editing,” cover design, and full publishing support. Unfortunately, the editing delivered was limited to surface-level corrections and brief comments (e.g., noting repetition or missing citations), without any meaningful structural or developmental editing. I was required to substantially rewrite and refine the m****cript myself to bring it to a publishable standard. I acknowledge that my m****cript required work—that is precisely why I selected a package that advertised “in-depth editing.” What was delivered did not meet a reasonable expectation of that service. The cover design provided was also not usable for my project, and I had to create my own independently. After raising these concerns, I was informed that no refund would be applicable, despite the clear gap between what was advertised and what was delivered. Since raising this issue, I have become aware of similar complaints from other authors regarding the discrepancy between “in-depth editing” as advertised and the level of editing actually delivered. I am requesting a full refund based on misrepresentation of services and the fact that the service provided was not fit for purpose. I would prefer to resolve this matter amicably and remain open to engagement from Reach Publishers to find a fair resolution.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 08:45
R.E.A.C.H. - A Review from my Heart ~ Marga Davis
R.E.A.C.H. - Reaches out to Authors, Excellent Service, Amazing Experience, Cooperation Beyond Expectations, Happy Customer. Working with Reach Publishers has been a remarkable, uplifting experience. Every department - sales, accounts, editors, designers, printers, and delivery - demonstrated professionalism, precision, and genuine care. Their teamwork is seamless, their communication exceptional, and their commitment to quality unmistakable. My m****cript was treated with respect and perfectionism. My design was handled with creativity and flexibility. Every step felt supported, guided, and valued. My first book is now live, and the next four will follow - because Reach Publishers has not only earned my confidence, but my heartfelt appreciation. To every person who REACHED out to me: Thank you. This experience has been extraordinary.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 08:45
R.E.A.C.H. - A Review from my Heart ~ Marga Davis
R.E.A.C.H. - Reaches out to Authors, Excellent Service, Amazing Experience, Cooperation Beyond Expectations, Happy Customer. Working with Reach Publishers has been a remarkable, uplifting experience. Every department - sales, accounts, editors, designers, printers, and delivery - demonstrated professionalism, precision, and genuine care. Their teamwork is seamless, their communication exceptional, and their commitment to quality unmistakable. My m****cript was treated with respect and perfectionism. My design was handled with creativity and flexibility. Every step felt supported, guided, and valued. My first book is now live, and the next four will follow - because Reach Publishers has not only earned my confidence, but my heartfelt appreciation. To every person who REACHED out to me: Thank you. This experience has been extraordinary.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Feb 2026, 13:21
Reach Publishers - Professional & Spirit of Exccellence
I am deeply grateful to Reach Publishers for their excellent, professional service. Special thanks to Michelle Charlton (Sales Manager), Caitlan Naidoo (Project Assistant), Sian Sigamoney in Design, and Clint Flemmer (Book Cover Illustrator/designer). The team truly listened to my heart and made a lifelong dream come true — Clint created the exact image I envisioned, and Sian was an absolute blessing with his patience and kindness. Highly recommended.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2026, 13:21
Reach Publishers - Professional & Spirit of Exccellence
I am deeply grateful to Reach Publishers for their excellent, professional service. Special thanks to Michelle Charlton (Sales Manager), Caitlan Naidoo (Project Assistant), Sian Sigamoney in Design, and Clint Flemmer (Book Cover Illustrator/designer). The team truly listened to my heart and made a lifelong dream come true — Clint created the exact image I envisioned, and Sian was an absolute blessing with his patience and kindness. Highly recommended.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 10:30
Reach Publishers Thank you
I compiled my first draft m****cript 20 years ago but I never published it as self publishing was too expensive. I bought a book in May 2025 which had been self published by Reach Publishers and was impressed by the design and layout of the book. I Googled Reach Publishers and was thrilled to discover self publishing through them was not expensive. Over the past 9 months I have self published four books through Reach Publishers. They are extremely talented and professional. They guide you every step of the way. I have and will continue to recommend Reach Publishers to anyone wanting to self publish their books. Well done Reach Publishers! I can now proudly call myself an author thanks to Reach Publishers.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 10:30
Reach Publishers Thank you
I compiled my first draft m****cript 20 years ago but I never published it as self publishing was too expensive. I bought a book in May 2025 which had been self published by Reach Publishers and was impressed by the design and layout of the book. I Googled Reach Publishers and was thrilled to discover self publishing through them was not expensive. Over the past 9 months I have self published four books through Reach Publishers. They are extremely talented and professional. They guide you every step of the way. I have and will continue to recommend Reach Publishers to anyone wanting to self publish their books. Well done Reach Publishers! I can now proudly call myself an author thanks to Reach Publishers.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 10:57
My experience with Reach Publishers
I would like to take this opportunity to thank Reach Publishers for allowing me to explore my craft without any obligations. It has truly been an unforgettable experience. From the very beginning, they walked the journey with me hand in hand. I didn’t encounter any major challenges—the entire project went smoothly. I’m grateful for the opportunity to work with the different teams involved, and I appreciate their support throughout the process. To any authors looking to explore their craft, look no further. Reach Publishers are the best.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 10:57
My experience with Reach Publishers
I would like to take this opportunity to thank Reach Publishers for allowing me to explore my craft without any obligations. It has truly been an unforgettable experience. From the very beginning, they walked the journey with me hand in hand. I didn’t encounter any major challenges—the entire project went smoothly. I’m grateful for the opportunity to work with the different teams involved, and I appreciate their support throughout the process. To any authors looking to explore their craft, look no further. Reach Publishers are the best.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 14:00
Held Hostage by Insecurities
Thank you so much for your warm congratulations. I truly appreciate all the help, guidance, and support you’ve provided throughout this journey. Bringing my book to life has been a meaningful milestone, and I’m grateful to have had such a dedicated and professional team by my side. From start to finish, your patience, communication, and expertise made the entire publishing process smooth and enjoyable. I always felt well-supported, and your feedback and direction were invaluable. I’m happy to share that my experience with Reach has been overwhelmingly positive. At this stage, I don’t have any suggestions—just sincere appreciation for the work you’ve done.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 14:00
Held Hostage by Insecurities
Thank you so much for your warm congratulations. I truly appreciate all the help, guidance, and support you’ve provided throughout this journey. Bringing my book to life has been a meaningful milestone, and I’m grateful to have had such a dedicated and professional team by my side. From start to finish, your patience, communication, and expertise made the entire publishing process smooth and enjoyable. I always felt well-supported, and your feedback and direction were invaluable. I’m happy to share that my experience with Reach has been overwhelmingly positive. At this stage, I don’t have any suggestions—just sincere appreciation for the work you’ve done.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Oct 2025, 12:41
Blessed again
For a First time author I received the best advise and service anyone could possibly hope for. After my first book "I am not lucky but blessed" I was blessed again to write a follow up book I called,"Carrying the Cross". Whereby Reach Publishers helped me tremendously with advice and designing the covers. very professional and friendly staff and service
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2025, 12:41
Blessed again
For a First time author I received the best advise and service anyone could possibly hope for. After my first book "I am not lucky but blessed" I was blessed again to write a follow up book I called,"Carrying the Cross". Whereby Reach Publishers helped me tremendously with advice and designing the covers. very professional and friendly staff and service
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Sept 2025, 19:03
Best Of Reach Publishers
I was doing a research on Self-Publishing when I came across Reach Publishers. As a first time author publishing my first book, I had absolutely no idea what to expect and how everything was going to take place. From the first email I sent to them, I felt right at home. The professionalism, the kindness, the openness in communication and the efficiency in everything, is just top tier. It is how they were able to offer great packages for me to ensure my book comes out the best. Wow! The Reach Publishers team is nothing but the best. I cannot wait to work with them on the next project. They went far and beyond any of my expectations. The best self-publishing company in South Africa.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Sept 2025, 19:03
Best Of Reach Publishers
I was doing a research on Self-Publishing when I came across Reach Publishers. As a first time author publishing my first book, I had absolutely no idea what to expect and how everything was going to take place. From the first email I sent to them, I felt right at home. The professionalism, the kindness, the openness in communication and the efficiency in everything, is just top tier. It is how they were able to offer great packages for me to ensure my book comes out the best. Wow! The Reach Publishers team is nothing but the best. I cannot wait to work with them on the next project. They went far and beyond any of my expectations. The best self-publishing company in South Africa.
0
Replies (0)