Yolandi N

Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only

Title: Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only I contracted Reach Publishers for a self-publishing package costing approximately R20,000. The package explicitly included “In-depth Editing,” cover design, and full publishing support. Unfortunately, the editing delivered was limited to surface-level corrections and brief comments (e.g., noting repetition or missing citations), without any meaningful structural or developmental editing. I was required to substantially rewrite and refine the m****cript myself to bring it to a publishable standard. I acknowledge that my m****cript required work—that is precisely why I selected a package that advertised “in-depth editing.” What was delivered did not meet a reasonable expectation of that service. The cover design provided was also not usable for my project, and I had to create my own independently. After raising these concerns, I was informed that no refund would be applicable, despite the clear gap between what was advertised and what was delivered. Since raising this issue, I have become aware of similar complaints from other authors regarding the discrepancy between “in-depth editing” as advertised and the level of editing actually delivered. I am requesting a full refund based on misrepresentation of services and the fact that the service provided was not fit for purpose. I would prefer to resolve this matter amicably and remain open to engagement from Reach Publishers to find a fair resolution.